November 2015 Host an Event!! Your organization plays a major role in supporting Manitobans in making informed and effective work and learning choices. Showcase your efforts and attract your target audience to your ... continue reading.
INTERNATIONAL CONTACT CENTRE WEEK September 10 – 17, 2015 Celebrate Appreciate Elevate International Contact Centre Week is: your opportunity to recognize all the hard work and commitment put forth by employees at all levels; a ... continue reading.
Adam Toporek asks this question on his blog. He takes a deeper look at the effectiveness of Twitter as a customer service channel. He has also included a link to ... continue reading.
This article looks at the importance of Leadership shifting from silo performance to customer life improvement. Enjoy and let us know what you think in the comments below http://linkd.in/1LPEl5P ... continue reading.
In order to build on the continued relevance, longevity and sustainability of Manitoba Customer Contact Association (MCCA), the Needs Assessment project’s primary purpose was to gain a personalized understanding of ... continue reading.
Best Practice sessions are one of our most requested and highly attended events! Two very well attended sessions have already been offered since April 1, 2015. Our thanks go out ... continue reading.
MCCA Board and Staff would like to welcome Alisha Roberts and Don McLean to the 2015-2017 Board of Directors Alisha Roberts, Team Leader – TWCC Team Leader and Facilitator at Tribal Wi-Chi-Way-Win Capitol Corporation. Her ... continue reading.
If you haven't already heard of Greg Levin, I encourage you to take a look at his website Off Center. He has a humorous way of looking at the challenges ... continue reading.
How to Create a Company Culture That Will Attract Quality Employees Does your company possess the type of culture that draws hardworking, dependable and self-motivated employees? If not, you as an ... continue reading.
Everyone is talking about customer experience and customer engagement. Its no wonder given the speed word of mouth can spread in today's social media climate. Read Roger Katz's take on ... continue reading.
Call Centre Helper has shared an interesting article on how each of us can help change the reputation of our industry. If we can dispel the myths we can attract ... continue reading.
The Global Contact Centre Benchmarking Report provides a comprehensive global overview of the state of multichannel interactions, and customer management in contact centres. Read the report and download a free copy ... continue reading.
Now that you have delved into the world of social media platforms, the question becomes how to measure customer engagement. This article looks beyond clicks as a way to measure ... continue reading.
Farewell from Retiring CEO After 16 years with MCCA, I am not sure I have processed the reality of not coming in to the office next Monday morning!Luckily, I will be ... continue reading.