Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.


REMOTE WORK: IMPLEMENTATION Work methods and processes must be adapted to the new situation quickly and effectively. New, applicable solutions must be developed. Remote collaboration requires many new tools to keep communication ... continue reading.

Customer Service Week - Oct 5 to 9

Great customer service is a powerful tool for any company, especially in today's challenging business environment. In fact, beyond the quality of the product or service being sold, it may be ... continue reading.

2020 MECCA Date Announced

Thursday February 25, 2021 Canad Inns Destination Centre Club Regent Casino Hotel 1415 Regent Avenue West - Winnipeg, MB The Covid-19 pandemic has impacted much of what we do including social gatherings. With this ... continue reading.

2020 MCCA Annual General Meeting

September 16, 2020 12 noon to 12:30 pm Location: virtual meeting (call-in details to be distributed one week in advance of meeting) 12 noon - Call to Order AGENDA Welcome Messages - MCCA Chair ... continue reading.

2020 Call for Board of Director Nominations

CALL FOR BOARD OF DIRECTOR NOMINATIONS Is this the LEADERSHIP opportunity for you? Manitoba Customer Contact Association (MCCA) is seeking 4 individuals for Board nomination who possess the skills, experience and values ... continue reading.

Canada-Manitoba Job Grant 2020

The Canada-Manitoba Job Grant application intake is NOW OPEN for training that ends by March 1, 2021  Deadline for applications is July 3, 2020 COVID-19 related training is eligible for funding. The Canada-Manitoba ... continue reading.

2020 Workforce Development Survey

Manitoba Customer Contact Association is undertaking a province-wide study to update the Customer Contact Industry Profile.For the purpose of this research, a contact centre - also referred to as a customer interaction centre, customer care centre, ... continue reading.

MECCA 2019 Winners

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Manitoba Customer Contact Industry - LMI May 2019

As of June 2018, there were approximately 890 businesses in Manitoba (increase from 842 in December 2017) that provide customer contact services employing a workforce of around 30,000 individuals. The ... continue reading.

Accessibility News - Spring 2019

On behalf of Yutta Fricke Executive Director Disabilities Issues Office (DIO) Greetings: Many thanks to all the organizations and associations that agreed to help the Disabilities Issues Office reach their networks with the attached ... continue reading.

Accessible Employment Standard, The Accessibility for Manitobans Act

On behalf of Jay Rodgers Deputy Minister of Families and Director of The Accessibility for Manitobans Act Province of Manitoba Dear Sir/Madam: In 2013, the Manitoba Government committed to making Manitoba more accessible for ... continue reading.

Canada Manitoba Job Grant Spring 2019

Manitoba is now accepting applications for the Canada-Manitoba Job Grant for training delivered between April 2019 and March 2020. The Canada-Manitoba Job Grant is an employer-driven approach to help ... continue reading.


Is this the LEADERSHIP opportunity for you? Manitoba Customer Contact Association (MCCA) is seeking 5 individuals for Board nomination who possess the skills, experience and values needed for MCCA to continue ... continue reading.


Request for committee volunteers Manitoba Customer Contact Association is looking for industry volunteers to help review our current MECCA Awards program. Since 1999, Manitoba Customer Contact Association (MCCA) has celebrated the Manitoba ... continue reading.

Branding for 2019

You may have noticed that we recently gave our brand a gentle face lift. We’re excited to finally unveil our updated look, and we want to tell you all about ... continue reading.