Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.

Future of the Contact Center: a Forecast

Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How will contact ... continue reading.

2021 MECCA - People's Choice Award for Manitoba’s Favorite Company for Customer Service

MCCA's People's Choice Award for Manitoba’s Favorite Company for Customer Service   The customer contact service Industry in Manitoba continues to be adaptive during this past season as we were all put ... continue reading.

Trends driving the essentials for modern customer experiences

New decade, new drivers by Genesys The start of a new decade always brings anticipation and speculation about what events, trends and innovations will define the next 10 years. This one ... continue reading.

Aligning to your customer's preferences pays off

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Digital channels like web chat, social messaging apps ... continue reading.

Looking for a Career in Customer Service?

MCCA has developed 2 professional development courses to help you develop the skills required for a successful career in Customer Service! Develop your Top 5 Skills to Employment and Emerging Leaders ... continue reading.

leadHERship 2021

We are excited to launch our annual Women in Leadership event - leadHERship. leadHERship 2021 is going virtual! Mentorship: the hope within November 25, 2021 | 9:00am to 1:00pm Tickets: $49 ... continue reading.

The Power of Service

Customer Service Week (CSW) October 4 to 8 The Power of Service National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays ... continue reading.

Customer Service Week

Make the Most of Customer Service Week Great customer service is a powerful tool for any company, especially in today's challenging business environment. In fact, beyond the quality of the product ... continue reading.

Canada Manitoba Job Grant Intake opens August 30, 2021

NEW! CANADA-MANITOBA JOB GRANT INTAKE OPENS AUG. 30/2021 The Canada-Manitoba Job Grant helps employers offset the costs of training new employees, or costs associated with developing the skills of their existing ... continue reading.

3 Customer Service Mega Trends in 2021: post pandemic customer service excellence - Genesys

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of ... continue reading.

The future of AI in the contact center - TalkDesk

Visit the link below to find out what the Call Center Industry has in store for Advanced Intellegence. The-future-of-AI-in-contact-center.pdf ... continue reading.

Remote training is the future, even when agents are back onsite - ProcedureFlow

One year ago, nearly all contact center training went remote.  The pandemic forced companies to close physical contact centers. Agents across the globe began working from home. Training went virtual on ... continue reading.

MCCA announces 2021-2022 Board of Directors

At the June 23, 2021 Annual General Meeting, MCCA announced the 2021-2022 Board of Directors as follows: EXECUTIVE COMMITEEChair - Kevin Shaw - Senior Director, Credit Advice Center - RBCVice Chair ... continue reading.

State of Training in the Contact Centre Space

Session brought to you by ProcedureFlow Description: How are contact centers training and onboarding agents in a post-pandemic world, and what does the future of contact center training look like? Find out ... continue reading.

MCCA welcomes new Vendor Member - Talkdesk

MCCA is excited to welcome Talkdesk as a new member. Who we are: A New Approach to an Old Problem At Talkdesk we have a bold mission: To offer a better way for ... continue reading.


October 5, 2022