Sharing ideas and resources from Industry influencers.
Customer Contact Industry - At a Glance
Manitoba Customer Contact Association is a group of contact centre managers, directors, owners, and service providers working together to promote the ongoing development and sustainability of a growing, healthy and ... continue reading.
2022 MCCA Annual General Meeting
2022 MCCA Annual General Meeting – Save the Date! June 21, 2022 - 12 noon Location: virtual meeting (call-in details to be distributed one week in advance of meeting) Agenda Welcome Messages – Kevin ... continue reading.
2022-23 MCCA CALL FOR BOARD NOMINATIONS - Is this the LEADERSHIP opportunity for you?
Manitoba Customer Contact Association (MCCA) is seeking 3 individuals for Board nomination who possess the skills, experience and values needed for MCCA to continue to grow and succeed in an ... continue reading.
Canada-Manitoba Job Grant 2022-23 Intake is now open!
Canada-Manitoba Job Grant Intake 1 for the 2022/23 Canada-Manitoba Job Grant is NOW OPEN! You must download the new CMJG application. Applications submitted on previous versions of the application will NOT be accepted. Eligible training dates ... continue reading.
Emerging Leaders Certificate Program
Develop your career path and be better equipped to make informed business decisions while building credibility with your teams. The Emerging Leaders Certificate Program helps leaders of all levels of experience ... continue reading.
The importance of first impressions
The importance of first impressions Customer service is one of the most important parts of doing business. The relationships you create with your customers reflect directly on the success of your ... continue reading.
2021 MECCA - and the winners are!
Celebrating a dynamic Industry – together we are stronger! On behalf of the MCCA Board of Directors, I want to thank our member organizations for their ongoing support of MCCA and ... continue reading.
Find the right path to Customer Service Employment
NOW is the time to align your training programs that support employment opportunities within the customer contact Industry in Manitoba. Labor market information indicates the customer contact Industry in Manitoba will ... continue reading.
Future of the Contact Center: a Forecast
Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How will contact ... continue reading.
2021 MECCA - People's Choice Award for Manitoba’s Favorite Company for Customer Service
MCCA's People's Choice Award for Manitoba’s Favorite Company for Customer Service The customer contact service Industry in Manitoba continues to be adaptive during this past season as we were all put ... continue reading.
Trends driving the essentials for modern customer experiences
New decade, new drivers by Genesys The start of a new decade always brings anticipation and speculation about what events, trends and innovations will define the next 10 years. This one ... continue reading.
Aligning to your customer's preferences pays off
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Digital channels like web chat, social messaging apps ... continue reading.
Looking for a Career in Customer Service?
MCCA has developed 2 professional development courses to help you develop the skills required for a successful career in Customer Service! Develop your Top 5 Skills to Employment and Emerging Leaders ... continue reading.
We are excited to launch our annual Women in Leadership event - leadHERship. leadHERship 2021 is going virtual! Mentorship: the hope within November 25, 2021 | 9:00am to 1:00pm Tickets: $49 ... continue reading.
The Power of Service
Customer Service Week (CSW) October 4 to 8 The Power of Service National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays ... continue reading.