Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.

What Women Leaders bring to Contact Centers

Did you know? The customer service provided by Contact Centers is a large contributor to business success, and women play a significant role in the contact center industry, helping companies to ... continue reading.

Are you a well-cultivated critical thinker?

Are you a well-cultivated critical thinker? A well-cultivated critical thinker: •Raises vital questions and problems, formulating them clearly and precisely •Gathers and assesses relevant information, using abstract ideas to interpret it effectively •Comes to ... continue reading.

Manitoba Customer Contact presents "leadHERship 2022 - imagine, ignite, inspire"

Manitoba Customer Contact presents leadHERship 2022 - imagine, ignite, inspire Women from diverse industries, backgrounds and causes join together to share their thoughts around leadership, influence, and how they impact the greater community. It’s ... continue reading.


We're pleased to welcome Activeo as a new Partner to Manitoba Customer Contact. Since 1993, Activeo has provided Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer ... continue reading.

The Circles of Concern and Influence

Let’s face it, life can be challenging. We all have things in our life that challenge us – whether it is people, situations or the environment we live in. This is ... continue reading.

Because, we're here to help.

Over 36,000+ people work in customer service operations in Manitoba, either in front line positions or as part of a back-office support team. With an estimated 80% of people now working ... continue reading.

9 Important Contact Center Industry Standards

9 Important Contact Center Industry Standards We often talk about how to create an ideal customer experience (CX) to drive satisfaction and retention. But how do you know what is ideal for your ... continue reading.

Customer Contact Industry - At a Glance

Manitoba Customer Contact Association is a group of contact centre managers, directors, owners, and service providers working together to promote the ongoing development and sustainability of a growing, healthy and ... continue reading.

2022 MCCA Annual General Meeting

2022 MCCA Annual General Meeting – Save the Date! June 21, 2022 - 12 noon Location: virtual meeting (call-in details to be distributed one week in advance of meeting) Agenda Welcome Messages – Kevin ... continue reading.

2022-23 MCCA CALL FOR BOARD NOMINATIONS - Is this the LEADERSHIP opportunity for you?

Manitoba Customer Contact Association (MCCA) is seeking 3 individuals for Board nomination who possess the skills, experience and values needed for MCCA to continue to grow and succeed in an ... continue reading.

Canada-Manitoba Job Grant 2022-23 Intake is now open!

Canada-Manitoba Job Grant Intake 1 for the 2022/23 Canada-Manitoba Job Grant is NOW OPEN!  You must download the new CMJG application. Applications submitted on previous versions of the application will NOT be accepted. Eligible training dates ... continue reading.

Emerging Leaders Certificate Program

Develop your career path and be better equipped to make informed business decisions while building credibility with your teams. The Emerging Leaders Certificate Program helps leaders of all levels of experience ... continue reading.

The importance of first impressions

The importance of first impressions Customer service is one of the most important parts of doing business. The relationships you create with your customers reflect directly on the success of your ... continue reading.

2021 MECCA - and the winners are!

Celebrating a dynamic Industry – together we are stronger!  On behalf of the MCCA Board of Directors, I want to thank our member organizations for their ongoing support of MCCA and ... continue reading.

Find the right path to Customer Service Employment

NOW is the time to align your training programs that support employment opportunities within the customer contact Industry in Manitoba. Labor market information indicates the customer contact Industry in Manitoba will ... continue reading.


October 5, 2022