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News from MCCA and the Industry we support

Canada Manitoba Job Grant Intake opens August 30, 2021

NEW! CANADA-MANITOBA JOB GRANT INTAKE OPENS AUG. 30/2021 The Canada-Manitoba Job Grant helps employers offset the costs of training new employees, or costs associated with developing the skills of their existing ... continue reading.

3 Customer Service Mega Trends in 2021: post pandemic customer service excellence - Genesys

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of ... continue reading.

The future of AI in the contact center - TalkDesk

Visit the link below to find out what the Call Center Industry has in store for Advanced Intellegence. The-future-of-AI-in-contact-center.pdf ... continue reading.

Remote training is the future, even when agents are back onsite - ProcedureFlow

One year ago, nearly all contact center training went remote.  The pandemic forced companies to close physical contact centers. Agents across the globe began working from home. Training went virtual on ... continue reading.

MCCA announces 2021-2022 Board of Directors

At the June 23, 2021 Annual General Meeting, MCCA announced the 2021-2022 Board of Directors as follows: EXECUTIVE COMMITEEChair - Kevin Shaw - Senior Director, Credit Advice Center - RBCVice Chair ... continue reading.

State of Training in the Contact Centre Space

Session brought to you by ProcedureFlow Description: How are contact centers training and onboarding agents in a post-pandemic world, and what does the future of contact center training look like? Find out ... continue reading.

MCCA welcomes new Vendor Member - Talkdesk

MCCA is excited to welcome Talkdesk as a new member. Who we are: A New Approach to an Old Problem At Talkdesk we have a bold mission: To offer a better way for ... continue reading.

NEW! CANADA-MANITOBA JOB GRANT LAUNCHED

Canada-Manitoba Job Grant for Employers Up to $10,000 Per Employee is Available Purpose: Help Manitoba employers develop the skills of their new and existing workers to meet the requirements of their present job, ... continue reading.

Covid-19 Business Impact Survey - Results

Covid-19 Business Impact Survey - Results Manitoba Customer Contact Association (MCCA) undertook a province-wide study to collect information on Covid-19 business impacts to the customer contact Industry. The Manitoba economy changed dramatically ... continue reading.

2021 AGM - Save the date!

JUNE 23, 2021 12 noon Location: virtual meeting (call-in details to be distributed one week in advance of meeting) AGENDA 12 noon - Call to Order Welcome Messages - Chair and Executive Director Approval ... continue reading.

2021 Call for Board of Director Nominations

CALL FOR BOARD NOMINATIONS - Is this the LEADERSHIP opportunity for you? Manitoba Customer Contact Association (MCCA) is seeking 1 individual for Board nomination who possess the skills, experience and values needed ... continue reading.

Covid-19 Business Impact Survey

Covid-19 Business Impact Survey Manitoba Customer Contact Association is undertaking a province-wide study to update the Customer Contact Industry Profile. Thank you for taking the time to share information about your business to ... continue reading.

2020 MECCA Winners Announced

CELEBRATING 20+ YEARS OF CUSTOMER CONTACT ACHIEVEMENT Since 1999, Manitoba Customer Contact Association (MCCA) has celebrated the Manitoba Excellence in Customer Contact Achievement (MECCA) Awards. The purpose of the awards program is ... continue reading.

MCCA's People's Choice Award for Manitoba’s Favorite Company for Customer Service

MECCA AWARDS - PEOPLE'S CHOICE The customer contact service Industry in Manitoba continues to be adaptive during this past season as we were all put to the test during the Covid-19 ... continue reading.

REMOTE WORK: IMPLEMENTATION

REMOTE WORK: IMPLEMENTATION Work methods and processes must be adapted to the new situation quickly and effectively. New, applicable solutions must be developed. Remote collaboration requires many new tools to keep communication ... continue reading.