Sharing ideas and resources from Industry influencers.
Business Outlook Survey 2023
OVERVIEW Each year, the MCCA Board of Directors, operational team and members join to discuss topics and trends that shape the MB customer contact Industry. In 2022, the MCCA Board of Directors ... continue reading.
Welcome - Call Design
MCCA is excited to welcome Call Design to the Manitoba Industry! Who is Call Design: Call Design is a group professionals with decades of experience in contact centers. From being frontline ... continue reading.
2022 Manitoba Excellence in Customer Contact Awards - People's Choice
2022 Manitoba Excellence in Customer Contact Awards - People's Choice The customer contact service Industry in Manitoba continues to be adaptive during this past season as we were all put to ... continue reading.
The "IDEA" Survey
Each year, the MCCA Board of Directors, operational team and members gather to discuss topics and trends that shape the MB customer contact Industry. We have decided to transition our Industry ... continue reading.
Customer Service Week 2022 - Oct 3 to 7
Make the Most of Customer Service Week Great customer service is a powerful tool for any company, especially in today's challenging business environment. In fact, beyond the quality of the product ... continue reading.
leadHERship 2022 - a SUCCESS!
Thank you - It’s an exciting time for the customer contact Industry in Manitoba as we continue to grow and adapt as well as be responsive to the ever-changing business landscape ... continue reading.
Minimum Wage Updates
Heads up, payroll admins! Here’s a reminder that the following minimum wage changes are coming into effect on October 1st, 2022 Province / Territory Old Rate New Rate Manitoba 11.95 13.50 New Brunswick 12.75 13.75 Newfoundland & Labrador 13.20 13.70 Nova Scotia 13.35 13.60 Ontario 15.00 15.50 Saskatchewan 11.81 13.00 MWPA Office ... continue reading.
Intake 2 for the 2022/23 Canada-Manitoba Job Grant is NOW OPEN!
Intake 2 for the 2022/23 Canada-Manitoba Job Grant is NOW OPEN! The Job Grant will contribute up to 75% of eligible training costs for small employers – those with 100 or ... continue reading.
What Women Leaders bring to Contact Centers
Did you know? The customer service provided by Contact Centers is a large contributor to business success, and women play a significant role in the contact center industry, helping companies to ... continue reading.
Are you a well-cultivated critical thinker?
Are you a well-cultivated critical thinker? A well-cultivated critical thinker: •Raises vital questions and problems, formulating them clearly and precisely •Gathers and assesses relevant information, using abstract ideas to interpret it effectively •Comes to ... continue reading.
Manitoba Customer Contact presents "leadHERship 2022 - imagine, ignite, inspire"
Manitoba Customer Contact presents leadHERship 2022 - imagine, ignite, inspire Women from diverse industries, backgrounds and causes join together to share their thoughts around leadership, influence, and how they impact the greater community. It’s ... continue reading.
July 20, 2022 - NEW MCCA PARTNER ANNOUNCEMENT
We're pleased to welcome Activeo as a new Partner to Manitoba Customer Contact. Since 1993, Activeo has provided Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer ... continue reading.
The Circles of Concern and Influence
Let’s face it, life can be challenging. We all have things in our life that challenge us – whether it is people, situations or the environment we live in. This is ... continue reading.
Because, we're here to help.
Over 36,000+ people work in customer service operations in Manitoba, either in front line positions or as part of a back-office support team. With an estimated 80% of people now working ... continue reading.
9 Important Contact Center Industry Standards
9 Important Contact Center Industry Standards We often talk about how to create an ideal customer experience (CX) to drive satisfaction and retention. But how do you know what is ideal for your ... continue reading.