Call Center, Central Station Alarm Operator, Contract 18 months, AAA - Bell MTS - Manitoba Customer Contact Association

Call Center, Central Station Alarm Operator, Contract 18 months, AAA - Bell MTS

Accelerate your professional growth and development through career mobility. 

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Position: Central Station Alarm Operator, Contract 18 months, AAA

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews

Job requirements:

  • Must be available to work day and weekend shifts (in a 7-week rotation schedule)
  • At least six months’ customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

Bilingualism is an asset (English and French)

Additional Information: 
Application Deadline: 09/26/2021 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Temporary - Full time 
Job Location: Canada : Manitoba : Winnipeg
 

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Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

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