Call Center, Bilingual Central Station Alarm Operator, AAA - Bell MTS - Manitoba Customer Contact Association

Call Center, Bilingual Central Station Alarm Operator, AAA - Bell MTS

Position: Bilingual Operator Monitoring Station (French & English)

Job Status: Regular - Full-time

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews

Job requirements:

  • Must be available to work evenings and weekend shifts
  • At least six months’ customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

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Bilingualism is required (English and French)

Additional Information: 
Application Deadline: 01/16/2022 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Regular - Full Time 

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg 

Apply Here

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