Bilingual Customer Care Specialist (English/French) - Canada Life - Manitoba Customer Contact Association

Bilingual Customer Care Specialist (English/French) - Canada Life

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Be your best at Canada Life.

We are looking for a Bilingual Customer Care Specialist (English/French).

This position includes handling of activities related to the service of our industry leading‎ Individual Health products. Customer Care Specialists provide prompt and courteous customer support to incoming inquiries from our existing clients.

Hours of Operation are Monday through Friday 8am-6pm. 

Shift – 9:00 AM to 5:00 PM

What you will do 

  • Receiving and responding to incoming calls and emails from existing clients
  • Making outbound calls and responding to emails from existing clients
  • Overcoming objections in order to increase loyalty and retain business
  • Maintaining internal database records‎.

What you will bring 

  • An active Life License (LLQP) or in the process of obtaining it within the next 4 months
  • Excellent English/French verbal and written communication skills
  • Professional telephone manner with strong focus on customer service
  • Skilled at listening and speaking to a variety of people‎
  • Track record of being detail oriented
  • Highly organized and desire to work in a dynamic, fast-paced environment
  • ‎Desire to constantly improve work environment and to grow personally
  • Knowledge of Health Benefits preferred, but not required

Be your best at Canada Life

Apply Here