Bilingual Client Service Representative - Canada Life - Manitoba Customer Contact Association

Bilingual Client Service Representative - Canada Life

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Be your best at Canada Life.

We are looking for a Bilingual Customer Service Representative (English & French).

The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.  

This position is located in Winnipeg

What you will do 

  • Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
  • Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
  • Respond to Email inquiries
  • Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
  • Assist in ongoing maintenance of employee/member enrollment data
  • Assist with member re-enrollment calls and enrollment work for outsourced clients
  • Living our values of Customer View; Integrity; Partnership; and Communities

  What you will bring

  • Excellent verbal and written communication skills in both French and English
  • Superior Customer Service Skills
  • Excellent organizational and time management skills
  • Demonstrated Microsoft Office skills (Word, Excel, MS Teams)
  • Knowledge of Mainframe systems (i.e. PAS and EAS) or Finesse system would be considered an asset
  • Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset
  • Group Insurance experience would be considered an asset
  • The successful candidate will be required to work shift work (hours of operations: 7am - 6pm CST, must be able to work within this schedule)
  • Successful candidates will be required to participate in the Federal Government Enhanced Screening Process 

Be your best at Canada Life- Apply today!