Administrative Professionals - Manitoba Customer Contact Association

Administrative Professionals

Discover your intellectual, organizational, and interpersonal abilities today!

Discover new skills by attending seminars and workshops that consistently meet the growing demands of business.

Your time is valuable, and we respect it. All courses are taught by exceptionally talented trainers with 10+ years of experience.

Training is too important to take a chance.

By attending a workshop, you can expect to gain:

  • Tools and techniques to be more efficient and effective in your current and future roles.
  • New and upgraded skills, best practices, and strategies that you can begin to use the minute you get back to your office and share with your colleagues.
  • Increased productivity and effectiveness.
  • Up-to-date trends and developments in the workplace.
  • Fresh ideas and insights gained from networking with other like-minded professionals across Canada.

Training Topics:

  • Accounting 101
  • Business Writing
  • Computer Technology
  • Creating a Healthy Environment
  • Customer Service Professional
  • Delegation
  • Economics 101
  • Effective Communication
  • Email Communication
  • Employee and Customer Engagement
  • Event Management
  • Facilitation Skills
  • Handling Difficult Customers
  • Human Resources
  • Navigating Conflict
  • Negotiation
  • Performance Management
  • Platinum Rule
  • Problem Solving and Decision Making
  • Project Management
  • Telephone Communication
  • Time Management

Our PROGRAMS have been created with flexibility in mind. We recognize that in today’s workplace one size does not fit all. That’s why we have developed sessions that can be adapted to best suit your workplace requirements -

  • Classroom
  • On site at your location
  • Webcast
  • Webinar
  • Lunch & Learn

Explore our training solutions and create your action plan for success. 

For more details contact Carmen Ferris at [email protected].


THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.

Our training categories: