Webinars - Manitoba Customer Contact Association

Webinars

Our webinars allow you to participate in a variety of industry and leadership specific topics in the comfort of your office chair.  With timely topics, professional presentation, and compelling conversations you will be developing your support network and assembling some powerful tools for professional success.

Use these quick links to find some information on the topics we offer or scroll down to the bottom of the page so you don't miss a thing.

For more information about any of these topics, contact MCCA at ask@mcca.mb.ca or call 204-975-6467 to learn more.


Building Trust

Nothing is as fast as the speed of trust.  Building trust in your organization will allow you to see higher productivity while lowering costs.  Examine the power of trust with your employees and customers in this webinar.

Change Management

Nobody is perfectly suited to dealing with change, however understanding that change is a matter of perspective can help teams sail smoothly through transformations.  In this bite sized session we cover why change happens, how to help team members move through change as well as understanding 7 key traits of transitioning.

Coaching and Feedback

There is power in feedback! Here we discuss how to give praise and corrective feedback. “We all need people who will give us feedback. That’s how we improve.” ~ Bill Gates

Delegation

In this bite size session, we explore the effectiveness of delegation.  Understanding the key concepts of delegation, and how to get past the fear factor, will help propel your leadership capabilities.  We’ll discuss how empowerment and trust will take your delegation skills to the next level while defining the process of lending power.

Upcoming Webinar Date - Wednesday, November 28, 2018 at 10 AM

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Effective Communication

We know that high trust organizations have lower costs and higher productivity.  In order to build trust we need effective communication.  Expressing our wants, feelings, and opinions is just one part of communication; using active listening skills is another.  Learn how to be a savvy communicator while empowering the people in your organization.

Emotional Intelligence

Emotional Intelligence and social awareness are keys to a cohesive work environment.  Explore the power of empathy in this webinar, and how to use emotional intelligence with our internal and external customers. “Empathy is… seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” ~ Alfred Adler

Facilitation Skills

One of the most important set of skills for team leaders, managers, trainers, indeed anyone who has a need to present information or host a meeting, are facilitation skills. These are the "process" skills we use to guide and direct key parts of our work with groups of people.  

Navigating Conflict

Join us for this two-part tour of conflict solutions; learn your conflict style, and how to adopt solutions using emotional intelligence. In the first session, we will explore how understanding where conflict begins helps us come to solutions plus valuable tips on how to navigate turbulent times. In the second session, we will bridge communication, emotional intelligence, & conflict resolution while finding practical solutions to workplace conflict.

Platinum Rule

Most of us were taught the Golden Rule when we were young which states we should “Treat others the way we want to be treated”.  The only problem is that we don’t all want to be treated the same.  The Platinum Rule helps us to understand different communication styles so we can take our conversation to a higher level. 

Problem Solving: Six Hats Thinking

Problem solving starts with defining what the problem is and isn’t.  Using the Six Hats Thinking, we look at dividing the thinking into six clear roles.  Each hat represents a different way of thinking which provides an opportunity to look at a problem from these six different ways.  In this way we get a more holistic look at problem solving and often find that we are able to see the problem in a new light.

Upcoming Webinar Date - Wednesday, December 19, 2018 at 10 AM

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Scary Customers 

Often when we deal with difficult people we end up only seeing our own perspective.  Learning how to approach people and difficult situations with curiosity can help us find smoother interactions.  In this bite sized session, we’ll also explore how to separate behaviour from character with the people we find difficult.

Upcoming Webinar Date - Wednesday, October 31, 2018 at 10 AM

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Time Management

Learn effective strategies for managing yourself better.  Understand the importance or priorities and structuring your tasks lists according with what is urgent and important.  Time management, it’s not just about time.

Upcoming Webinar Date - Wednesday, September 26, 2018 at 10 AM

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Working in Teams

Examine the value of teamwork vs working groups in this webinar and explore understand the stages of team development. “Teamwork: Simply stated, it is less me and more we.” ~ Anonymous


Contact MCCA to learn more! Email ask@mcca.mb.ca or call 204-975-6467

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