Vendor Members - Manitoba Customer Contact Association

Vendor members are defined as organizations which offer products, services and/or support to the industry. Vendor Members are eligible for nomination to the Board (no voting privilege) and to participate on MCCA committees.

Vendor Members

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

NRG TeleResources Inc. (NRG) is a national telecommunications company specializing in providing clients with corded, wireless, Bluetooth and unified headsets and speakerphones. NRG also supplies audio conferencing, voice recording and remanufactured telephone and data equipment to business and governments.

 

NTT is a global technology services company bringing together the expertise of leaders in the field. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace, and deliver services in over 200 countries and regions. Together we enable the connected future.

 

Unleash Innovation by Simplifying IT
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, Oracle enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers.

Headquartered in Winnipeg, Manitoba, Pinnacle was founded by Wade Miller and Dale Driedger in 2002. Our growth over the past decade is a direct result of having 25 specialized recruiters who foster long-term relationships to meet our clients’ and candidates’ needs. We are Manitoba’s largest recruitment firm only because we identify the unique capabilities of our candidates and treat every client like they are our only client.

We help businesses and organizations be the best they can be, by creating a better knowledge experience. No one wants to deliver bad service or products to customers. You started a business so you could bring value to others and offer them something unique and special. As your organization grows though, it becomes harder to retain that “special sauce” that your customers love; inconsistencies creep in and best practices don’t get shared properly. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. This will result in higher quality work and consistently great customer experiences. Our customers boast a reduction in on-boarding time by 50-90%, increase in CSAT scores 5-8%, and a reduction in call centre operating costs of 5%. Want to hear more from our customers? Read more here. Or interested in seeing ProcedureFlow?

Through customized consulting, workshops, and governance coaching, ROGERS Leadership Consulting helps Boards maximize their knowledge, skills and governance practices… enabling organizations to be driven by effective, ethical and accountable Boards and enabling CEOs to achieve leadership excellence and meaningful results.

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees. Founded in 1992, Swedish-established Teleopti has customers in 90 countries, numerous offices around the world – from Beijing to São Paulo – and a comprehensive global network of partners.

2016 marked a milestone for The Kellan Group Inc. as it was our 25th Anniversary as a proud made in Manitoba Business.  Every small and medium sized business owner knows that this is a major milestone.

After 25 years, our mentorship education model has become the core of our business portfolio.  We work diligently with our clients to ensure that our education and training offerings exceed their expectations and deliver workable solutions for their team members.  We use a case-study based model that provides an opportunity for the participants to experience the real world scenarios that bridge from the class room to the board room.