Vendor Members - Manitoba Customer Contact Association

Vendor members are defined as organizations which offer products, services and/or support to the industry. Vendor Members are eligible for nomination to the Board (no voting privilege) and to participate on MCCA committees.

Vendor Members

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction managementworkforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com

NRG TeleResources Inc. (NRG) is a national telecommunications company specializing in providing clients with corded, wireless, Bluetooth and unified headsets and speakerphones. NRG also supplies audio conferencing, voice recording and remanufactured telephone and data equipment to business and governments.

 

Unleash Innovation by Simplifying IT
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, Oracle enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers.

Headquartered in Winnipeg, Manitoba, Pinnacle was founded by Wade Miller and Dale Driedger in 2002. Our growth over the past decade is a direct result of having 25 specialized recruiters who foster long-term relationships to meet our clients’ and candidates’ needs. We are Manitoba’s largest recruitment firm only because we identify the unique capabilities of our candidates and treat every client like they are our only client.

Through customized consulting, workshops, and governance coaching, ROGERS Leadership Consulting helps Boards maximize their knowledge, skills and governance practices… enabling organizations to be driven by effective, ethical and accountable Boards and enabling CEOs to achieve leadership excellence and meaningful results.

Talent is the foundation of thriving organizations. At Talentcor, we think change is good. That’s because we take an innovative approach to attracting and retaining quality candidates by incorporating the newest recruitment techniques. We’ve found the sweet spot between social recruiting and tried-and-true best practices, allowing us to attract qualified, well-rounded talent in the skillsets we specialize in. Above all, we build our success on the strength of our relationships, our long history of integrity, and hard work.

Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM).

The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users.

2016 marked a milestone for The Kellan Group Inc. as it was our 25th Anniversary as a proud made in Manitoba Business.  Every small and medium sized business owner knows that this is a major milestone.

After 25 years, our mentorship education model has become the core of our business portfolio.  We work diligently with our clients to ensure that our education and training offerings exceed their expectations and deliver workable solutions for their team members.  We use a case-study based model that provides an opportunity for the participants to experience the real world scenarios that bridge from the class room to the board room.