Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Vendor members are defined as organizations which offer products, services and/or support to the industry. Vendor Members are eligible for nomination to the Board (no voting privilege) and to participate on MCCA committees.
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world
Through our strategic partnerships and expert skills, we help you to optimise your digital transformation. We have a global footprint with a direct presence in 49 countries and, through our partners, we can deliver our services in a further 103 countries. We harness the power of technology to help you do great things, providing you with access to the latest technology through our strategic partnerships with vendors across industries. Our skilled professionals offer you the expertise you need to optimise your organisation’s digital journey.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com
NRG TeleResources Inc. (NRG) is a national telecommunications company specializing in providing clients with corded, wireless, Bluetooth and unified headsets and speakerphones. NRG also supplies audio conferencing, voice recording and remanufactured telephone and data equipment to business and governments.
Unleash Innovation by Simplifying IT
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, Oracle enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers.
Headquartered in Winnipeg, Manitoba, Pinnacle was founded by Wade Miller and Dale Driedger in 2002. Our growth over the past decade is a direct result of having 25 specialized recruiters who foster long-term relationships to meet our clients’ and candidates’ needs. We are Manitoba’s largest recruitment firm only because we identify the unique capabilities of our candidates and treat every client like they are our only client.
We help businesses and organizations be the best they can be, by creating a better knowledge experience. No one wants to deliver bad service or products to customers. You started a business so you could bring value to others and offer them something unique and special. As your organization grows though, it becomes harder to retain that “special sauce” that your customers love; inconsistencies creep in and best practices don’t get shared properly. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. This will result in higher quality work and consistently great customer experiences. Our customers boast a reduction in on-boarding time by 50-90%, increase in CSAT scores 5-8%, and a reduction in call centre operating costs of 5%. Want to hear more from our customers? Read more here. Or interested in seeing ProcedureFlow?
Through customized consulting, workshops, and governance coaching, ROGERS Leadership Consulting helps Boards maximize their knowledge, skills and governance practices… enabling organizations to be driven by effective, ethical and accountable Boards and enabling CEOs to achieve leadership excellence and meaningful results.
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees. Founded in 1992, Swedish-established Teleopti has customers in 90 countries, numerous offices around the world – from Beijing to São Paulo – and a comprehensive global network of partners.
2016 marked a milestone for The Kellan Group Inc. as it was our 25th Anniversary as a proud made in Manitoba Business. Every small and medium sized business owner knows that this is a major milestone.
After 25 years, our mentorship education model has become the core of our business portfolio. We work diligently with our clients to ensure that our education and training offerings exceed their expectations and deliver workable solutions for their team members. We use a case-study based model that provides an opportunity for the participants to experience the real world scenarios that bridge from the class room to the board room.
Headquartered in Canada, Unity Connected Solutions is a full service Communications Company, providing consulting, design, implementation and support for best of breed business communications solutions. We maintain full sales and technical certifications on all the products we sell and support. With offices across Canada and the USA, and strong alliance partnerships with certified resellers, we are able to serve businesses of all sizes anywhere in Canada, and around the globe.