Train the Trainer - Manitoba Customer Contact Association

Train the Trainer

Introduction to Adult Learning – We have to train them?

Adults have different learning expectations. Understand how to create training programs that allow the adult learner to be successful. Explore the fundamentals of adult learning to help ensure success.

Needs Assessment – What do they need to know?
Look at how to determine what needs to be included in new hire programs, refresher training, and new product, service or systems training.

We know that training costs money. Help your leaders understand training is not  always the answer. You will be introduced to some tools to determine if there is a training need.

Designing Learning – Create engaging, effective learning experiences.
Learn how to put together a learning program that meets the needs of all stakeholders. The focus will be on designing a class and looking at different learning solutions.

Evaluation – How do we know they got it? Are they using it?
An introduction to Kirkpatrick’s 4 levels of evaluation and the importance of each level. Time will be spent developing questionnaires and methodologies that can be used to gather information at each level.

Facilitation skills – Not just reading a PowerPoint presentation......
Managing a classroom environment can be a challenge. Learn how to deliver training in a more productive and effective manner.

Watch for Registration information coming soon!

Contact MCCA to learn more! Email ask@mcca.mb.ca or call 204-975-6467

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