Personal Development - Manitoba Customer Contact Association

Personal Development

The journey of a thousand miles begins with a single step.

Personal and professional development is the first step to achieving your goals. Develop your skills and increase your confidence with our courses designed to inspire and equip you for success.

Stay relevant and in demand by investing in yourself. 


By attending a workshop, you can expect to gain:

  • Tools and techniques to be more efficient and effective in your current and future roles.
  • New and upgraded skills, best practices, and strategies that you can begin to use the minute you get back to your office and share with your colleagues.
  • Increased productivity and effectiveness.
  • Up-to-date trends and developments in the workplace.
  • Fresh ideas and insights gained from networking with other like-minded professionals across Canada.

Training Topics:

  • Adaptive Capacity
  • Creating Psychologically Safe Environment
  • Create a Personal Development Plan
  • Customer Service
  • Dealing with Difficult People
  • Dealing with Stress
  • Effective Communication
  • Emotional Intelligence
  • Facilitation Skills
  • Navigating Conflict
  • Negotiation
  • Platinum Rule
  • Problem Solving and Decision Making
  • Time Management


Our PROGRAMS have been created with flexibility in mind. We recognize that in today’s workplace one size does not fit all. That’s why we have developed sessions that can be adapted to best suit your workplace requirements -

  • Classroom
  • On site at your location
  • Webcast
  • Webinar
  • Lunch & Learn

Explore our training solutions and create your action plan for success. 

For more details contact Carmen Ferris at carmen@mcca.mb.ca.

LEARN MORE


THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.


Our training categories:

We offer personalized and adaptive training for any profession in any workplace