Membership - Manitoba Customer Contact Association

Membership Has Its Benefits

Discover the value that a membership with MCCA can bring your organization! 

 Join MCCA

MCCA supports its members and promotes the development and sustainability of a growing, healthy and dynamic industry by:

  • Providing access to current and innovative “best practices”, delivering meaningful, high-quality training, including industry certification.
  • Sharing knowledge about industry information, trends and challenges and presenting opportunities for partnering, networking and showcasing services and products.
  • Striving for the enhancement of the industry’s profile and public perception through collaboration and cooperation with members.
  • Recognizing and celebrating excellence within the contact centre industry through the Manitoba Excellence in Customer Contact Achievement (MECCA) Awards.

Another Membership Perk!

In addition, we offer our web-based assessment tool, The Right Fit. If your organization isn't a current member of MCCA, now is a great time to consider joining us. But don't worry, we still offer this service as a low-cost option to non-members.

Members Own MCCA

As members of the association, you are recipients of the following benefits and services:

  • Your association is run by customer service professionals, for customer service professionals
  • Your board represents you - the "Owners" as it governs
  • As a full member you can elect your board
  • As a full or vendor member you can stand for board elections
  • Through your elected board you have responsibility for MCCA's policies, values and goals
  • MCCA has dedicated staff working on your behalf
  • The Executive Director manages the day-to-day operations, working towards achieving the Board specified outcomes
  • The Board evaluates the association's success in achieving its goals  

View our Member Directory

How Does MCCA Link with its Members?

  • The Board of Directors meets regularly with members allowing them to govern as owners
  • Recognition opportunities at Manitoba Excellence in Customer Contact Achievement Awards (MECCA)
  • Communication via :  E-news,, LinkedIn, Facebook and Twitter
  • Providing access to current and relevant information at events, such as:
    • Manitoba Excellence in Customer Contact Achievement Awards (MECCA)
    • Annual General Meeting
    • Industry Round Table
    • Training Opportunities
    • Networking Opportunities
    • Best Practice Sessions

and more .....

MCCA Investment Promise

  • Focus on long-term issues and strategic vision
  • Deliver programming to support employee development
  • Facilitate partnerships that support attraction to the industry
  • Promote the industry as one offering rewarding careers
  • Commit to ensuring long-term sustainability


What Our Members Have to Say

“I have been a recipient of the Representative of the Year Award in 2013 & 2014 at the annual MECCA event.  Since then I have been promoted to a supervisor role and have attended several training sessions offered through MCCA to help improve my leadership skills.  I love coming to MCCA organized events!"

- Marisa Briones, CAA Manitoba - TeleCenter Supervisor