Membership - Manitoba Customer Contact Association

Partner with us .....

MCCA implements strategies that

provide your organization with a

wide range of services.

 Join MCCA


PARTNER WITH US ....

MCCA firmly commits to implementing strategies that provide your organization with a wide range of services and benefits to help you promote and grow your business. Your MCCA partnership includes:

  • MCCA EVENTS – MCCA hosts a variety of events throughout the year giving you the opportunity to network and promote the work you do.
  • ADVOCACY AND POLICY DEVELOPMENT – MCCA is a lobbying organization that advocates for and fosters economic development for the customer contact service Industry in Manitoba – share your concerns and insights with us.
  • SPONSORSHIP AND ADVERTISING OPPORTUNITIES – MCCA offers sponsorship of our events, as well as advertising opportunities on our website and in our event publications.
  • RECOGNITION – MCCA supports your employee recognition strategies through Manitoba Excellence in Customer Contact Achievement (MECCA) awards and Customer Service Week. We recognize your hard work and achievements! SUCCESS = PEOPLE
  • MONTHLY e-NEWS – send in your news and success stories and we will share your information with other members.
  • JOB POSTINGS – members are always looking for new staff! Use our job posting forum as a tool to find new employees.
  • ASSESSMENTS – the “Right Fit” assessment tool - our web-based assessments offer a variety of aptitude, personality, and skills tests that analyze a wide number of traits and abilities.
  • LUNCH AND LEARNS - Our Lunch and Learn sessions allow your team to take bite size chunks out of some sweet subjects. Each session is between 30 - 45 minutes and explores helpful topics in a fun atmosphere.
  • TRAINING SOLUTIONS - Explore Our Training Solutions |Create your action plan for success! | Discounted pricing for members.
  • CUSTOMIZED TRAINING - MCCA has a variety of on demand training options available for delivery or we can develop training based on your specific needs.

OUR GOALS:

WORKING FOR A STRONGER AND MORE SUCCESSFUL CUSTOMER CONTACT SERVICE INDUSTRY.

  • An increasing number of partners are engaged, recognized and enriched by the partnership with MCCA and each other.
  • An Industry that is thriving through professional development initiatives.
  • Establish and maintain strategic partnerships with sector partners and other like-minded groups.

Become a PARTNER and join our ever-expanding network committed to delivering the best customer experience. 

MCCA INVESTMENT PROMISE to you -

  • Focus on long-term issues and strategic vision
  • Deliver programming to support employee development
  • Facilitate partnerships that support attraction to the industry
  • Promote the industry as one offering rewarding careers
  • Commit to ensuring long-term sustainability

BENEFITS

OUR PARTNERS

JOIN TODAY


January 1, 2020

Manitoba Customer Contact Association partners with Manitoba Tourism Education Council

We are excited to announce that MCCA will be partnering with Manitoba Tourism Education Council (MTEC) in 2020. For more information on this partnership contact MCCA Executive Director at bruce@mcca.mb.ca.

WORKING TOGETHER TO PROMOTE CUSTOMER SERVICE EXCELLENCE IN MANITOBA

  • MCCA - working together for a stronger and more successful customer contact service Industry
  • MTEC - delivering knowledge for business success 

What Our Members Have to Say

“I have been a recipient of the Representative of the Year Award in 2013 & 2014 at the annual MECCA event.  Since then I have been promoted to a supervisor role and have attended several training sessions offered through MCCA to help improve my leadership skills.  I love coming to MCCA organized events!"

- Marisa Briones, CAA Manitoba - TeleCenter Supervisor

Join MCCA