Membership - Manitoba Customer Contact Association


MCCA implements strategies that

provide your organization with a

wide range of services.

 Join MCCA

MCCA firmly commits to implementing strategies that provide your organization with a wide range of services and benefits to help you promote and grow your business. Your MCCA membership includes:

  • MCCA EVENTS – MCCA hosts a variety of events throughout the year giving you the opportunity to network and promote the work you do.
  • ADVOCACY AND POLICY DEVELOPMENT – MCCA is a lobbying organization that advocates for and fosters economic development for the customer contact service Industry in Manitoba – share your concerns and insights with us.
  • SPONSORSHIP AND ADVERTISING OPPORTUNITIES – MCCA offers sponsorship of our events, as well as advertising opportunities on our website and in our event publications.
  • RECOGNITION – MCCA supports your employee recognition strategies through Manitoba Excellence in Customer Contact Achievement (MECCA) awards and Customer Service Week. We recognize your hard work and achievements! SUCCESS = PEOPLE
  • MONTHLY e-NEWS – send in your news and success stories and we will share your information with other members.
  • JOB POSTINGS – members are always looking for new staff! Use our job posting forum as a tool to find new employees.
  • ASSESSMENTS – the “Right Fit” assessment tool - our web-based assessments offer a variety of aptitude, personality, and skills tests that analyze a wide number of traits and abilities.
  • LUNCH AND LEARNS - Our Lunch and Learn sessions allow your team to take bite size chunks out of some sweet subjects. Each session is between 30 - 45 minutes and explores helpful topics in a fun atmosphere.
  • TRAINING SOLUTIONS - Explore Our Training Solutions |Create your action plan for success! | Discounted pricing for members.
  • CUSTOMIZED TRAINING - MCCA has a variety of on demand training options available for delivery or we can develop training based on your specific needs.


  • Focus on long-term issues and strategic vision
  • Deliver programming to support employee development
  • Facilitate partnerships that support attraction to the industry
  • Promote the industry as one offering rewarding careers
  • Commit to ensuring long-term sustainability

View our Member Directory


What Our Members Have to Say

“I have been a recipient of the Representative of the Year Award in 2013 & 2014 at the annual MECCA event.  Since then I have been promoted to a supervisor role and have attended several training sessions offered through MCCA to help improve my leadership skills.  I love coming to MCCA organized events!"

- Marisa Briones, CAA Manitoba - TeleCenter Supervisor