Meet the Team - Manitoba Customer Contact Association


Bruce Rose
Executive Director

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Bruce has been with MCCA since 2015.  

Passion may not be everything required to provide phenomenal customer service but it certainly is a good place to start. A positive attitude and a passion for customers is the first step in achieving organizational goals.

Bruce follows 6 customer service values for awesome service: feel good about yourself, be kind, give positive feedback, perform for the customer, listen carefully and learn and grow in your job.

Today, his main focus is providing the strategic vision, framework and initiatives for MCCA’s continued performance and growth.

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Carmen Ferris
Manager - Education & Development

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Carmen has been with MCCA since 2013.

In her role as Manager Education & Development she is able to combine her passion for working with people and creating fun and engaging learning environments. Building a career as a customer service professional, Carmen is passionate about sharing her knowledge and experience.

Carmen believes team work, communication and trust within an organization is where the magic happens! Every position from front line to leadership is valuable, and plays an important role in achieving the ultimate goal of customer satisfaction.

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Kerry Mealey-Holmes
Learning & Development Liaison

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Kerry is passionate about people and customer service.  As the Learning and Development Liaison with MCCA, you’ll find her developing and leading training and diversity sessions with a friendly and spirited style.  Kerry brings a dedication to excellence through education which is why she loves meeting with members and finding new ways to support the Industry.

Communication and building trust are pillars to a happy and engaged workforce.  Kerry knows that happy employees, means happy customers and is thrilled to bring one of her passions, yoga, to the workplace in the form of chair yoga classes. She believes in creating a dynamic workplace, with enthusiasm, and finding fresh training opportunities for our members. 

Outside of work, you’ll find Kerry, her husband and their children taking advantage of every season Mother Nature has to offer.  

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Board of Directors

Board MemberPosition
Jennifer Sookram Chair
Susan Simcic Vice-Chair, Celero
Shannon Granovsky Secretary/Treasurer, Manitoba Blue Cross
Dana Barker Past Chair, Manitoba Public Insurance
Kevin Shaw Director, RBC Advice Centre - Winnipeg
Deb Kocen Director, Skybridge Americas
Sheri Banville Director, Bell MTS
Carrie Lawrence Director, Shaw Communications
Renee Salazar Director, Rapid RTC

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