Webinars - Manitoba Customer Contact Association


Our webinars allow you to participate in a variety of industry and leadership specific topics in the comfort of your office chair.  With timely topics, professional presentation, and compelling conversations you will be developing your support network and assembling some powerful tools for professional success.

Use these quick links to find some information on the topics we offer or scroll down to the bottom of the page so you don't miss a thing.

Building Trust Navigating Conflict 
Coaching and Feedback  Platinum Rule
Emotional Intelligence
Working in Teams
Facilitation Skills  

For more information about any of these topics, contact Carmen at MCCA at carmen@mcca.mb.ca or call 204-975-6467 to learn more.

Building Trust

Nothing is as fast as the speed of trust.  Building trust in your organization will allow you to see higher productivity while lowering costs.  Examine the power of trust with your employees and customers in this webinar.

Coaching and Feedback

Feedback is such a powerful tool.  In this session we discuss how to give praise and corrective feedback through empowering statements.

Emotional Intelligence

Emotional Intelligence and social awareness are keys to a cohesive work environment.  Explore the power of empathy, in this webinar, and how use emotional intelligence with our internal and external customers. “Empathy is… seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” ~ Alfred Adler

Facilitation Skills

One of the most important set of skills for team leaders, managers, trainers, indeed anyone who has a need to present information or host a meeting, are facilitation skills. These are the "process" skills we use to guide and direct key parts of our work with groups of people.  

Navigating Conflict

Join us for this two-part tour of conflict solutions; learn your conflict style, and how to adopt solutions using emotional intelligence. In the first session, we will explore how understanding where conflict begins helps us come to solutions plus valuable tips on how to navigate turbulent times. In the second session, we will bridge communication, emotional intelligence, & conflict resolution while finding practical solutions to workplace conflict.

Platinum Rule

Most of us were taught the Golden Rule when we were young which states we should “Treat others the way we want to be treated”.  The only problem is that we don’t all want to be treated the same.  The Platinum Rule helps us to understand different communication styles so we can take our conversation to a higher level. 

Working in Teams

Examine the value of teamwork vs working groups in this webinar and explore understand the stages of team development. “Teamwork: Simply stated, it is less me and more we.” ~ Anonymous

Contact MCCA to learn more! Email carmen@mcca.mb.ca or call 204-975-6467

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