Webinars - Manitoba Customer Contact Association

Webinars

MCCA is developing online webinars to better serve the needs of our members and beyond. See our list of available courses below.

Conflict Resolution

Join us for this two-part tour of conflict solutions; learn your conflict style, and how to adopt solutions using emotional intelligence. In the first session, we will explore how understanding where conflict begins helps us come to solutions plus valuable tips on how to navigate turbulent times. In the second session, we will bridge communication, emotional intelligence, & conflict resolution while finding practical solutions to workplace conflict.

Read more and Register

Facilitation Skills

One of the most important set of skills for team leaders, managers, trainers, indeed anyone who has a need to present information or host a meeting, are facilitation skills. These are the "process" skills we use to guide and direct key parts of our work with groups of people.  

Watch for this program coming soon 


Contact MCCA to learn more! Email carmen@mcca.mb.ca or call 204-975-6467

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