Lunch and Learn - Manitoba Customer Contact Association

Lunch and Learn

Here’s some food for thought…

Employee engagement is key to a happy work life! Our Lunch and Learn sessions allow your team to take bite size chunks out of some sweet subjects. Each session is between 30-45 minutes and explores helpful topics in a fun atmosphere.

Our trainers bring this engaging spin on professional development to your staff in the comfort of your office. Brown bag it and sink your teeth into one of our juicy à la carte themes.

Lunch and Learn Topics

Working in Teams – In this bite-size session we will discuss the value of teamwork vs working groups and understand the stages of team development. “Teamwork: Simply stated, it is less me and more we.” ~ Anonymous

Emotional Intelligence – Let’s define emotional intelligence and explore the power of empathy with our internal and external customers. “Empathy is… seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” ~ Alfred Adler

Conflict Resolution – Examine strategies for navigating conflict and explore symptoms of workplace conflict. “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” ~ Ronald Reagan

Coaching and Feedback – There is power in feedback! Here we discuss how to give praise and corrective feedback. “We all need people who will give us feedback. That’s how we improve.” ~ Bill Gates

Building Trust – Understand how trust plays a pivotal role in communication and increasing productivity. “Nothing is as fast as the speed of trust.” ~ Stephen Covey

Healthy Workplace with Yoga – Grab a chair and settle in for a relaxing boardroom yoga session with meditation and strategies to maintain calm in stressful situations. “A calm mind is the ultimate weapon against any challenge in life.” ~ Anonymous

Be There – “Be There” is the practice of being present with your customers. Find the best way to put your personal stamp on any interaction. This tiny session is adapted from our larger Fish Philosophy Training. “Show up in every single moment like you’re meant to be there.” ~ Marie Forleo

Membership has its Perks!

We offer "freebies" such as the above Lunch and Learn options and our web-based assessment tool, The Right Fit to our membership. If your organization isn't a current member of MCCA, now is a great time to consider joining us. But don't worry, we still offer these services as a low-cost option to non-members.

Contact MCCA to learn more! Email carmen@mcca.mb.ca or call 204-975-6467

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