Lunch and Learn - Manitoba Customer Contact Association

Lunch and Learn

Here’s some food for thought…

Employee engagement is key to a happy work life! Our Lunch and Learn sessions allow your team to take bite size chunks out of some sweet subjects. Each session is between 30 - 45 minutes and explores helpful topics in a fun atmosphere.

Our trainers bring this engaging spin on professional development to your staff in the comfort of your office. Brown bag it and sink your teeth into one of our juicy à la carte themes.

Be There

“Be There” is the practice of being present with your customers. Find the best way to put your personal stamp on any interaction. This tiny session is adapted from our larger Fish Philosophy Training. “Show up in every single moment like you’re meant to be there.” ~ Marie Forleo

Building Trust 

Understand how trust plays a pivotal role in communication and increasing productivity. “Nothing is as fast as the speed of trust.” ~ Stephen Covey

Change Management

Nobody is perfectly suited to dealing with change, however understanding that change is a matter of perspective can help teams sail smoothly through transformations.  In this bite sized session we cover why change happens, how to help team members move through change as well as understanding 7 key traits of transitioning.

Coaching and Feedback

There is power in feedback! Here we discuss how to give praise and corrective feedback. “We all need people who will give us feedback. That’s how we improve.” ~ Bill Gates

Dealing with Difficult People

Often when we deal with difficult people we end up only seeing our own perspective.  Learning how to approach people and difficult situations with curiosity can help us find smoother interactions.  In this bite sized session, we’ll also explore how to separate behaviour from character with the people we find difficult.


In this bite size session, we explore the effectiveness of delegation.  Understanding the key concepts of delegation, and how to get past the fear factor, will help propel your leadership capabilities.  We’ll discuss how empowerment and trust will take your delegation skills to the next level while defining the process of lending power.

Emotional Intelligence

Let’s define emotional intelligence and explore the power of empathy with our internal and external customers. “Empathy is… seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” ~ Alfred Adler

Healthy Workplace with Yoga

Grab a chair and settle in for a relaxing boardroom yoga session with meditation and strategies to maintain calm in stressful situations. “A calm mind is the ultimate weapon against any challenge in life.” ~ Anonymous

Navigating Conflict

Examine strategies for navigating conflict and explore symptoms of workplace conflict. “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” ~ Ronald Reagan

Platinum Rule

Most of us were taught the Golden Rule when we were young which states we should “Treat others the way we want to be treated”.  The only problem is that we don’t all want to be treated the same.  The Platinum Rule helps us to understand different communication styles so we can take our conversation to a higher level. 

Problem Solving: Six Hats Thinking

Problem solving starts with defining what the problem is and isn’t.  Using the Six Hats Thinking, we look at dividing the thinking into six clear roles.  Each hat represents a different way of thinking which provides an opportunity to look at a problem from these six different ways.  In this way we get a more holistic look at problem solving and often find that we are able to see the problem in a new light.

Working in Teams

In this bite-size session we will discuss the value of teamwork vs working groups and understand the stages of team development. “Teamwork: Simply stated, it is less me and more we.” ~ Anonymous

Membership has its Perks!

Members can take advantage of our web-based assessment tool, The Right Fit at no cost. If your organization isn't a current member of MCCA, now is a great time to consider joining us. But don't worry, we still offer this service as a low-cost option to non-members.

Contact MCCA to learn more! Email or call 204-975-6467

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