Resources - Manitoba Customer Contact Association

Access MCCA Annual Reports, a variety of Studies and Surveys, as well as links to other local resources.

Training Resources available through MCCA Library

A selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories:

Sales and Customer Service | Leadership Skills | Communication
Recruitment and Retention | Life Skills | Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.