Human Resource Development - Manitoba Customer Contact Association

Human Resource Development

Recognizing that many organizations cannot afford to hire designated human resources managers, this program is designed to help leaders provide more effective human resource management within their organizations.

The program consists of 18 contact hours. 


  • Thursdays, April 18, 25 & may 2, 2019
  • from 9 AM - 4 PM
  • 1000 Waverley Street, Winnipeg

Register Now

Modules (high level overview)

  • The Legal Requirements (Employment Standards, Human Rights, Workplace Safety and Health, etc.)
    • What applies to workplaces under legislation
    • Importance of following the legislation
  • Recruitment & Selection Overview
    • Job analysis
    • Creating a job description
    • Screening resumes
    • Interview questions
    • Conducting the interview
    • Reference checks
  • Training & Development
    • On boarding new employees
    • Training to create engagement and retention
    • Training sources
    • Career planning
  • Managing Diversity & Conflict Resolution
    • Importance of diversity in the workplace
    • How to deal with interpersonal conflict
  • Managing Performance & Employee Relations
    • Beyond performance appraisals
    • Discipline process
    • Listening skills for success
    • Developing policies for good employee relations
  • Working in a Unionized Environment (optional)
    • How do workplaces become unionized
    • Collective agreements
    • Union relations
    • Working together – management and the union

Register Now

Contact MCCA to learn more! Email or call 204-975-6467

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