Full Members - Manitoba Customer Contact Association

Full members are defined as organizations which are either engaged in the operation of a Contact Centre or have a primary focus on Customer Contact Enhancement. Each Full Member is entitled to 1 vote at MCCA's Annual General Meeting and any special meeting of Members. Members are eligible for nomination to the Board.

Full Members

AAA Security has over 50 years of experience, securing residential homes, small businesses and large enterprise and government buildings. We provide a full-suite of products including security systems and monitoring, card access systems, CCTV/video surveillance, and medical response service. We pride ourselves on providing integrated solutions that provide long term value to our customers.

Assiniboine Community College (ACC) has been providing exceptional learning experiences for over 50 years. For staff and students alike, ACC offers unparalleled learning environments and responds well to the demands and requirements of the Manitoba labour market. Instructors follow the philosophy of ‘learn by doing’, combining theory with hands-on learning inside classrooms, labs, kitchens, shops, fields and the college’s Sustainable Greenhouse. ACC is an accredited college with the Government of Manitoba Council on Post-Secondary Education.

Mission Statement

We are a trusted member-based organization advocating on behalf of all Manitobans and providing products and services essential to their safety and peace of mind.

Vision Statement

We aspire for every household in Manitoba to have a CAA Membership.

Cabela's is famous for its strong brand and world-renowned reputation for delivering quality merchandise, value and legendary customer service.

Today, Cabela's Canada serves over 250,000 customers across Canada and internationally through its Call Centre, Online and Retail divisions.

To best serve the needs of Canadians, Cabela's Canada has established a team that is experienced and aware of the requirements of the Canadian marketplace.  Our product assortment continues to be tailored to meet the needs of Canadians while satisfying some of its more unique requirements.

Ultimately, every decision made is balanced against the need to ensure customer service excellence - so that we meet your expectations as Canada's Foremost Outfitter!

Since 2001, Canada Drugs has been serving Canadians as a Premier Canadian International Prescription Pharmacy. We ship prescription and over-the-counter orders right to your door from coast-to-coast. We have earned many pharmacy accreditations and have become one of the most trusted Canadian pharmacies on the Internet.

We're a company that is dedicated to providing you your prescription medication and doing it with a smile. Search our website for your products or give us a call at 1-800-796-6202 to order. 

CanTalk (Canada) Inc., a global service company, provides innovative solutions for communication challenges in any language, anywhere on the planet, twenty-four hours a day, seven days a week. CanTalk’s network of specialized interpreters, operators and technicians offer industry-leading services that include:

Celero provides an unmatched combination of Information Technology (IT) reliability, service and simplicity for credit unions and other financial institutions in Canada. It’s what we do and it’s who we are — resulting in an unparalleled depth of understanding of credit union operating environments and needs. After all, the credit union system is where we come from.

Brandon Quick Facts

  • Population of 46,061
  • The first Mayor of Brandon was Honourable Thomas Mayne Daly
  • Brandon's nickname is the Wheat City
  • Brandon is the second largest city in Manitoba

Population & General Information

The City of Brandon’s population in the 2011 Census was 46,061, a substantial 11% increase from the 2006 Census. Brandon’s growth has kept pace with the fastest growing cities in Canada and demonstrates the opportunities available for individuals, families and business to grow and succeed. According to the 2011 Census, the City’s land mass is approximately 77 square kilometres, and has an estimated trading population of 180,000.

Handi-Transit is a service of Winnipeg’s public transit system that provides door-to-door transportation for people who are unable to regularly use the City’s fixed route transit system because they are legally blind or have a physical disability that significantly impairs their mobility. Handi-Transit operates within the same geographical service area as Winnipeg’s fixed route transit system. The origin and destination must be within 500 metres of a bus route.

Handi-Transit transports individuals who are ambulatory or who travel in a wheelchair. Other mobility aides, such as scooters, canes and walkers, are accommodated (some restrictions apply).

Questions about your utility bill or payment arrangements? Contact the Utility Billing Centre at:

Phone: 204-986-2455 (204-986-BILL)
Fax: 204-954-1758
TTY: 204-986-2149
Email: utilitybill@winnipeg.ca
Include your contact information (e.g., telephone number, address) in the body of your message. You can expect a reply from us within two business days.

Winnipeg 311 is more than a phone number. It's also an online resource that offers more ways to get information and access City services.

eCom Customer Care is a growing customer contact center staying true to it's Mom and Pop roots. We provide a multichannel approach in the customer service industry via email, Live Chat and inbound calls. eCom is centrally located with a 100-seat facility to meet our client's needs.

Founded in August 2013, eCom continues to grow at a fast pace while maintaining high end customer service with our clientele

We’ve been working with homeowners for more than half a century. Our promise remains the same as it was from the beginning. We’re committed to making your kitchen renovation an exciting journey that ends with lasting enjoyment —for family gatherings, everyday moments and lifelong memories.

Be the Premier Book Manufacturer in North America. We will achieve our vision by:

  • Creating Raving Fans:
    • Go the extra mile for every customer’s project
    • Focus and respond to each customer’s needs
    • Deliver innovative products and services
  • Attaining the Industry’s Most Efficient Cost Structure Through:
    • Lean work practices
    • Minimal mistakes and rework
    • Fast turnaround
    • Productive, well trained staff
    • State-of-the art plants and equipment
  • Establishing Systems for Managing People By:
    • Formal performance management systems
    • Significant training of managers at all levels
    • Engaging teams throughout the company

At Great-West Life, we take pride in our history of serving the financial security needs of Canadians. For more than 100 years, we’ve been helping our clients develop their financial security plans. We’re a leading Canadian insurer, with interests in life insurance and health insurance, investment, retirement savings and reinsurance business, primarily in Canada and Europe. Great-West Life is a wholly-owned subsidiary of Great-West Lifeco Inc., a member of the Power Financial Corporation group of companies.

For over 85 years, we have firmly believed that building long-term relationships with clients is the best way to help individuals reach their financial goals at each stage of their lives. Investors Group is a part of IGM Financial, and a member of the Power Financial Corporation group of companies, one of Canada’s largest and most respected companies. Investors Group has a long heritage of community involvement, corporate funding and project initiation, which has created a strong culture of caring.

Johnston Group is one of the best kept secrets in the Canadian group benefits marketplace - an organization behind benefit programs chosen by more than 28,000 businesses. Johnston Group has been providing group

Johnston Group is one of the best kept secrets in the Canadian group benefits marketplace - an organization behind benefit programs chosen by more than 28,000 businesses. Johnston Group has been providing group benefit plan solutions to business for over 30 years. We invite you to explore our site and see how our products and services can fit your employee benefit needs.

Manitoba-based and Manitoba-grown, we are an independent, not-for-profit organization that puts people and service first.

Manitoba Blue Cross offers a wide range of plans for individuals and groups, including:

  • Health & Dental
  • Life
  • Travel

Manitoba Hydro is a Crown Corporation and the province's major energy utility. From our head office in downtown Winnipeg, Manitoba, Canada, we:

Manitoba Public Insurance is a non-profit Crown Corporation that has provided basic automobile coverage since 1971. Our services are available throughout Manitoba in claim centres and Customer Service centres.

Driver and vehicle licensing services are available at more than 300 Autopac brokers around the province.

Our staff of about 1,750 is dedicated to keeping Manitoba’s roads safe and vehicle insurance rates low. We’re a large company, but we are accountable to you every step of the way.

As an Aboriginal-owned company, our vision is to build a vibrant, global brand that makes a significant impact in Aboriginal communities.

MicroPilot serves UAV manufacturers who maintain high standards for both the hardware they integrate into their systems and the software that drives them. Our customers require products that are reliable, scalable and customizable. If you are looking for a partner with a solid reputation that supplies consistent products, services, and support, MicroPilot may be the solution for you.

Mogo is bringing social responsibility, accessibility and even a little fun to financial services. We are a diverse team of thinkers and doers focused on bringing some creative destruction to a world dominated by big banks, hidden fees and old ways of doing things. By leveraging technology and design we're building a financial brand that's transforming the way Canadians access, manage, and control credit. We make financial products for everyday life that we ourselves would want to use. Convenience, transparency, and simplicity are things we value. Mogo is a journey, and this is only the beginning. 

MTS is the leading full-service communications provider for business and residential customers across Manitoba. For more than 100 years now, MTS has been at the heart of Manitoba’s economic growth and community life.

MTS is the market leader in Manitoba with many strengths that have made us one of the most efficient, innovative and profitable regional communications operators in North America. MTS has the best distribution channels and richest bundling capabilities among its competitors, which is supported by a pervasive infrastructure and exceptional brand recognition in Manitoba. We have long been recognized as an industry innovator, often being first to introduce services in areas such as digital television, the Internet, electronic commerce, fax and other advances in telecommunications.

Through our full range of services, our major investments in our network and workforce, and our many community activities, MTS is well-positioned to remain a productive force in helping Manitoba evolve towards a prosperous future.

Over the past 25 years, Petsecure has led the marketplace in providing Canadian pet parents with innovative coverage to meet the diverse needs of their pets. As Canada’s oldest and largest pet health insurance company, we offer comprehensive, veterinarian-recommended coverage for dogs and cats of all breeds and ages.

Misericordia Health Centre operates the Provincial Health Contact Centre, an internationally-recognized contact centre that technologically supports health and social services delivery in Manitoba in cooperation with Manitoba Health and the Winnipeg Health Region.

Health Links – Info Santé is a province-wide service that offers triage services, health information and referral, and nurse advice to callers 24 hours per day, 7 days per week in over 100 languages. Services include the following:

  • Symptom assessment and triage;
  • Referral to the most appropriate level of care;
  • General health information; and
  • Assistance finding health resources in local communities.

Other clinical calling programs include the Breastfeed hotline (204-788-8667) and various public health services such as the annual Influenza and West Nile Virus programs.

To speak to a nurse directly, please call 204-788-8200 or toll free 1-888-315-9257. 

Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC.

  • We are one of Canada's largest banks and one of the largest banks in the world, based on market capitalization.
  • We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
  • We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries.

Scootaround is the nation's leading mobility enhancement company providing scooter and wheelchair rentals in over 1500 locations throughout North America.

Customers can arrange worry-free rentals through a 7-day toll-free number or via a full-featured Internet website. Scootaround has developed a network of associates throughout North America to meet the most diverse travel needs from conventions and business travel to vacations and cruises. More recently, Scootaround services have extended to contracts with the major airlines in the servicing and repair of passenger mobility equipment that has been damaged in transit. With its growing network, Scootaround continues to meet the most diverse travel needs from vacations and business travel to cruises and conventions.

Shaw Communications Inc. was incorporated under the name Capital Cable Television 1966. Since connecting its first cable customer in 1971, the Shaw family of companies has grown to become Western Canada’s leading network and content experience company, delivering the highest quality consumer, business and content product offerings.

Today, as Shaw Communications Inc., we proudly serve 3.2 million customers, including 1.9 million subscribers to Shaw Internet and more than one million Shaw Home Phone customers. Our extensive and reliable network is comprised of 860,000 kilometers of fiber.  Shaw is a family-oriented, Canadian owned business with over 14,000 employees across the country, with top quality cable TV, Internet, digital phone, direct-to-home satellite services, and programming including Global Television and 19 of the country's most popular specialty channels.

We have expanded our network and the number of products and services we offer. And we're not stopping there. Shaw has always been a growth company and we're committed to creating exceptional experiences for our customers through innovative content and distribution offerings.

For over twenty-five years, Skybridge Americas has delivered elegant contact center, multi-channel and product fulfillment solutions. Originally known as Carlson Marketing Services, the company is distinguished by the longevity of its client relationships and the notoriety of their brands. Skybridge Americas supports client investments in their brands by proactively managing customer touch points to ensure a consistent, positive experience.

Steinbach Credit Union is Manitoba's largest credit union and the 7th largest in Canada with over $4 billion in total assets. For over 70 years, SCU has worked with its members to create relationships based on trust and support. Our goal is to provide products and services that are tailored to meet every member's individual needs in the best way possible.

Everyone at SCU takes this job very seriously and each of us provides a level of service that is unparalleled in the industry. It's what sets SCU apart from virtually every other financial institution. After all, we're taking care of the world's most important money... yours.® 

The North West Company is a leading retailer to underserved rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs.

North West’s core strengths include: our ability to adapt our product mix to each market we serve; our logistics expertise in moving product to, and operating stores within, remote or difficult-to-reach locations; our knowledge in serving indigenous and lower-income customers; and our ability to apply these strengths to serve customers within complementary niche businesses.

The Property Registry consists of two registries; the Land Titles Office and the Personal Property Registry. The Land Titles Office has six district offices in Manitoba and they are located in Winnipeg, Brandon, Portage La Prairie, Morden, Dauphin and Neepawa. The Land Titles Office of The Property Registry administers the provincial systems of landholding in accordance with The Real Property Act, The Registry Act and other related Acts, and maintains the written and drawn legal descriptions ("survey fabric") of all land in the Province of Manitoba. Personal Property Registry forms part of The Property Registry. The Personal Property Registry provides public notice of security interests (liens) in collateral (personal property) of debtors by secured parties. Secured parties are typically financial institutions such as banks or credit unions, but they can also be individuals. Similarly, debtors may also be businesses, companies or individuals.

Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) was established in 1993 to provide financial resources to qualified member Aboriginal entrepreneurs and businesses in Manitoba. Structured under the guidelines of the Aboriginal Capital Corporation Program of the Canadian Aboriginal Economic Development Strategy, TWCC was created through the efforts and application of five Manitoba Tribal Councils and a number of Independent First Nations.

The world is changing and with those changes comes the need to identify and develop new and more rewarding opportunities. For the people of the First Nations opportunities for personal fulfillment have not always been readily available, often resulting in limited achievement and a frustrating dependence upon government assistance and paternalism.

However, a dramatic and exciting resurrection is underway, fuelled by political self-confidence and a renewed pride and interest in Aboriginal culture, language and self-determination. This bold spirit is generating new ideas and concepts, each directed to creating the resources and tools necessary for Canada's Aboriginals to make an equal contribution. One of the most valuable is the introduction of TWCC.

Veterans Affairs Canada deeply values the contribution that Veterans have made to the development of our nation and we honour the sacrifices they have made in the defence of freedom and the pursuit of world peace. In expressing Canada’s gratitude to them, we strive to exemplify many of the same principles which they represent – integrity, respect, service and commitment, accountability, and teamwork.

As the first and only licensed insurance company in Canada to focus solely on pet health insurance, Western Financial Insurance Company is dedicated to responsible pet ownership.

Our mission is to help Canadian pets live longer and healthier lives by enabling their owners to provide the best in pet health care; to help pet owners and veterinarians truly fulfill the
promise of care.

Your local newspaper... Get the latest news, sports, business, entertainment, comments and reviews from the Winnipeg Free Press. We are an independent publisher serving the city of Winnipeg and surrounding communities. We publishe seven days a week digitally, six days a week for home delivery and a single-copy edition on Sundays.

Winnipeg Harvest is a non-profit, community based organization that is a food distribution & training centre. Our goals are to collect and share surplus food with people who are hungry and to offer training opportunities to help people step up and out of poverty. Our ultimate goal is to eliminate the need for food banks in our community.

The WCB administers both compulsory and optional no-fault insurance for workplace injuries to workers and employers in the province. Its primary function is to provide assistance to workplaces and workers who are injured on the job through both compensation and return to work services. The WCB also provides prevention services such as training and consulting workplaces on safety and health.