Webinar on Wednesday - Vision, Mission & Values - Manitoba Customer Contact Association

Webinar on Wednesday - Vision, Mission & Values

Webinars on Wednesdays 2020 Schedule

Time Management - January 29 at 10:00 AM

It’s not just about time. Learn effective strategies for managing yourself better.  Understand the importance of priorities and structuring your task lists according to what is urgent and important.  

Sales - February 26 at 10:00 AM

“Pssst. Wanna buy an S?” We know the keys to being a successful sales person is understanding the customer, have great product knowledge, and be a savvy communicator.  In this session, learn the various approaches to selling, understand how connected our customers are, and overcome obstacles while building trust.

Coaching & Feedback - March 25 at 10:00 AM

There is power in feedback! We discuss how to give praise and corrective feedback. “We all need people who will give us feedback. That’s how we improve.” ~ Bill Gates

Navigating Conflict - April 29 at 10:00 AM

We will explore how understanding where conflict begins helps us come to solutions plus valuable tips on how to navigate turbulent times. We will bridge communication, emotional intelligence, & conflict resolution to find practical solutions to workplace conflict.

Building Trust - May 27 at 10:00 AM

Nothing is as fast as the speed of trust.  Building trust in your organization will allow you to see higher productivity while lowering costs.  Examine the power of trust with your employees and customers in this webinar.

Dealing With Stress - June 24 at 10:00 AM

... and breathe.

Consider the stress load you face every day.  Do you know your stressors?  In this session we look at common causes of stress and how to spot symptoms in yourself as well as your team.  Can stress be healthy? We will tackle how to cope with stress, learn techniques for reducing stress in the moment as well as recognizing when to get more support.  Plus learn the power of "Just. This."

Vision, Mission & Values - July 29 at 10:00 AM

Every company has vision, mission and values statements.  Learn how to connect these statements with your role while helping your team understand their vital part in the success of your organization. 

Change Management - August 26 at 10:00 AM

Nobody is perfectly suited to dealing with change, however understanding that change is a matter of perspective can help teams sail smoothly through transformations.  In this bite sized session we cover why change happens, how to help team members move through change as well as understanding 7 key traits of transitioning.

Being Present at Work - September 30 at 10:00 AM

considered the cost “presenteeism” has on your bottom line? “Presenteeism” happens when our employees are physically at their desks but are not engaged. Explore strategies on how to recognize those who need to be re-engaged.

Teamwork - October 28 at 10:00 AM

Examine the value of teamwork vs working groups in this webinar and explore understand the stages of team development. “Teamwork: Simply stated, it is less me and more we.” ~ Anonymous

Facilitation - Novemeber 25 at 10:00 AM

One of the most important set of skills for team leaders, managers, trainers, indeed anyone who has a need to present information or host a meeting, are facilitation skills. These are the "process" skills we use to guide and direct key parts of our work with groups of people.  

Goal Setting - December 16 at 10:00 AM

Bruce Lee once said "A goal is not always something to be reached; it's often just something to aim at."

How good is your aim?  In this session we will discuss how setting your sites and adjusting your aim will take you further in hitting your goals.

We will look at the SMART goals model and discover how to take the first steps towards hitting your target.  This session will help you crush your goals by taking action and achieving the right objectives.  
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