Professional Telephone Skills for Supervisors - Manitoba Customer Contact Association

Professional Telephone Skills for Supervisors

Professional Telephone Skills for Supervisors
Date: Tuesday, February 25, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Telephones are used extensively by customers and suppliers to conduct business and gather information. The person who answers the phone creates an impression of the business and sets the tone. This first contact is a vital link in the communication chain. Learn how to support your team as a supervisor by developing strategies for effective telephone communication. Help your team manage unique and difficult callers to achieve superior customer service. This session builds on the frontline focused Professional Telephone Skills.

To register for this event please email Carmen@mcca.mb.ca no later than February 18, 2020.

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