Offered by our partner MTEC - September - Manitoba Customer Contact Association

Offered by our partner MTEC - September

Negotiating-Is That The Best You Can Do ZOOM
Date: Tuesday, September 1, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

You negotiate every day, whether at the office or in your personal life. This session covers the negotiation process and provides an understanding of the principles of negotiation with customers, suppliers, competitors and internally with staff.

To register for this event please email Carmen@mcca.mb.ca no later than August 25th, 2020.


Marketing Your Business in Challenging Times ZOOM
Date: Thursday, September 3, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This is no doubt some businesses are being hit hard with the COVID-19 outbreak, and the future is full of speculation and uncertainty.

This session will provide you with strategies to gain and maintain momentum during challenging times, whether it be COVID-19 or other crisis that can potentially disrupt your revenue flow.

Topics of discussion will include:

  • Assess the market and adjust your strategy
  • Things to avoid
  • Get creative and take decisive action
  • Position your business for recovery

To register for this event please email Carmen@mcca.mb.ca no later than August 27th, 2020.


Presentation Skills-Getting Your Message Across With Confidence CLASSROOM
Date: Tuesday, September 8, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Do you fear speaking in front of others? This workshop will help develop your confidence as a presenter who leaves lasting, positive impressions! Whether you are speaking with your frontline staff or sharing your ideas to colleagues in a staff meeting, you will learn the fundamental skills to speak confidently in front of any audience. Discover techniques to improve oral communication skills and get your message across with what works best for you. Learn to avoid common communication traps that detract from your message and keep the audience engaged. Overcome your fear and get your message across with confidence!

To register for this event please email Carmen@mcca.mb.ca no later than September 1, 2020.


The Math of Financial Statements CLASSROOM
Date: Thursday, September 10, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

The class will discuss the content and structure of Balance Sheets and Income Statements; consider Assets and Liabilities, Revenue and Expense. We will complete an exercise to build these standardized measuring sticks of business activity and also perform mathematical analysis on completed statements to assist in understanding their value to business owners, executives and interested third parties. 

To register for this event please email Carmen@mcca.mb.ca no later than September 3, 2020.


How To Handle Toxic Behaviour ZOOM
Date: Friday, September 11, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation – and the worst part is, you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work! Getting rid of them may not be a quick and legal option. Or ignoring or containing them seldom works.  Managing the toxic employee can be one of the most challenging tasks you have to do each day. This session, through exercise and discussion, will explore some ethical strategies that might just work.

To register for this event please email Carmen@mcca.mb.ca no later than September 4, 2020.


Civility In Manitoba-Welcoming Safely Amid COVID-19 CLASSROOM NEW
Date: Tuesday, September 15, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

“Friendly Manitoba” can still be just that - even with the current crisis of the global pandemic.  With each of us slowly re-entering this new normal, our varying vantage points must always be grounded in one thing:  CIVILITY.  How we treat each other is of utmost importance as we increase our interactions:  not only with our neighbours, colleagues, and fellow Manitobans, but also with Canadians and eventually international tourists from around the world.  Our tourism industry is relying on you to be a model of who we are in this incredible province.  Through our conscious awareness, continuous acknowledgment and consistent effort, we can “welcome safely” by choosing civility in every interaction. 

To register for this event please email Carmen@mcca.mb.ca no later than September 8, 2020.


Developing a Policies & Procedures Manual CLASSROOM
Date: Wednesday, September 16, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Policies and Procedures are the missing ingredient in most businesses recipe for success. When you want to grow your business, increase your consistency, create a succession plan, smoothly handle turnover and transitions, outlast your competition, increase your teams’ engagement, and have the ability to stay ahead of faster cycle times in business. 80% of businesses don’t have detailed policies and procedures and 80% of businesses fail in the first two years. You will learn how to figure out what policies your business needs – and how to write effective business procedures.

To register for this event please email Carmen@mcca.mb.ca no later than September 9, 2020.


Assertiveness in the Workplace CLASSROOM
Date: Thursday, September 24, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Being assertive is a professional approach to self-confidence and is key to achieving goals while maintaining good working relations with others. In this workshop, we will explore different forms of communication, describe the benefits of assertive behaviour in the workplace, and develop strategies and skills to impact your success.

To register for this event please email Carmen@mcca.mb.ca no later than September 17, 2020.


Cultivating Better Boundaries To Enhance Personal & Professional Development ZOOM
Date: Friday, September 25, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In this workshop, participants will explore:

  • The benefits of cultivating healthy personal and professional boundaries
  • The power of adopting a growth mindset to enhance personal development and workplace success
  • Some common traps and challenges in boundary setting
  • Strategies and resources to increase self awareness and cultivate greater happiness and better boundaries

To register for this event please email Carmen@mcca.mb.ca no later than September 18, 2020.


Stress Management-How It Affects Your Health & How To Deal With It CLASSROOM
Date: Tuesday, September 29, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Research studies suggest that work is the leading cause of stress. Prolonged stress can impair one's physical and mental health. In the workplace this can result in low productivity, high absenteeism, and can make one more susceptible to error or injury. All of this can come at a big cost-both to the individual and the employer.

In this session participants will learn how to:

  • Identify stressors in their life
  • Distinguish between healthy and unhealthy stress
  • Understand how prolonged stress can affect physical and mental well-being
  • Use tools and techniques to deal with stress

To register for this event please email Carmen@mcca.mb.ca no later than September 22, 2020.


Self Development & Awareness CLASSROOM
Date: Wednesday, September 30, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

The session covers the importance of personal development, considering background, feelings, triggers, desires and drive. Participants will learn to better understand self and better understand others, as well as identifying the needs of those they service.

This session will help people stop running on auto-pilot and recognize that self-management is in their own hands and should be an on-going endeavour to improve personal and professional relationships.

To register for this event please email Carmen@mcca.mb.ca no later than September 23, 2020.


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