Manitoba Service Excellence: Training to Give Your Business The Competitive Edge-For Managers - Manitoba Customer Contact Association

Manitoba Service Excellence: Training to Give Your Business The Competitive Edge-For Managers

Date: Friday, January 24, 2020
Time: 9:00am-4:00pm
Length: 6 hours
Location: MTEC
Cost: $149.00 (plus GST)  
Description:

This workshop is aligned to the Manitoba Service Excellence-Training To Give Your Business The Competitive Edge and will help managers lead teams to provide unparalleled service to our customers. In this full day session, you will learn: - Strategies to create a culture of service that encourages attitudes of service excellence, - How to coach and inspire your number one resource - your people; To provide customers with the service they deserve and keep them coming back, - To manage risk by building trust within your team, - Tips and strategies to empower your staff through difficult situations, - Learn how to be the employer you would want to work for, through this great new Manitoba Service Excellence-For Managers.

To register for this event please email Carmen@mcca.mb.ca no later than January 17th, 2019.

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