Emotional Intelligence - Manitoba Customer Contact Association

Emotional Intelligence

Date: Wednesday, July 10, 2019
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of one's self, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills

Gain a solid foundation of EI as we:

  • Define and discuss Emotional Intelligence (EI)
  • Self-assess your Emotional Intelligence while building EI skills
  • Discuss empathy and the importance of seeing multiple perspectives
  • Understand the Platinum Rule
  • Develop an action plan to work on Self-awareness and Emotional Intelligence

*This training session is currently being offered free of charge to the first 20 seats registered.

MCCA will be partnering with Manitoba Tourism and Education Council (MTEC) in 2019. 

For more information on this partnership please reach out to Bruce at bruce@mcca.mb.ca.

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