Dimension Data 2019 Global CX Benchmark Report Executive Briefing Event - Manitoba Customer Contact Association

Dimension Data 2019 Global CX Benchmark Report Executive Briefing Event

Register

Your registration enters you for a chance to win tickets to the Jets vs Islanders game on March 28, 2019!!

Dimension Data and Bruce Rose, Executive Director from MCCA invite you and your colleagues to this executive briefing as we explore the findings from the Dimension Data 2019 Customer Experience Benchmark Report. Our 2019 findings reveal a gap between CX ambitions and capabilities.

Customer Experience is widely recognized as the number one driver of digital transformation and the top strategic measurement for organizational performance. If you have been wondering what is in the future for Contact Centres and Customer Experience, or working actively on planning your Customer Experience roadmap, come and we'll show you where the industry is going as we explore the current state and future direction of Customer Experience.

Agenda

  • Why companies benchmark
  • The history of the Dimension Data Benchmark Report
  • 2019 CX Benchmark Report Overview and Key Insights for the global CX landscape
  • CX Transformation
    • Connected CX journeys
    • Digitization
    • Robotics & AI
    • Customer Analytics
    • Technology Enablement
    • Workforce Optimization
  • Planning for success in CX transformation
  • Benchmarking assessment online tool

We are looking forward to seeing you at Deltal Hotels by Marriott Winnipeg.

350 St Mary Ave

Tuesday, March 26, 2019

8:00 AM - 11:00 AM

Event sponsored by

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