Developing a Policies and Procedures Manual - Manitoba Customer Contact Association

Developing a Policies and Procedures Manual

Developing a Policies and Procedures Manual
Date: Friday, March 27, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:
Policies and Procedures are the missing ingredient in most businesses recipe for success. When you want to grow your business, increase your consistency, create a succession plan, smoothly handle turnover and transitions, outlast your competition, increase your teams’ engagement, and have the ability to stay ahead of faster cycle times in business. 80% of businesses don’t have detailed policies and procedures and 80% of businesses fail in the first two years. You will learn how to figure out what policies your business needs – and how to write effective business procedures. 

To register for this event please email Carmen@mcca.mb.ca no later than March 20, 2020.

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