September 5, 2019
1000 Waverley Street
Registration: 8:30 am
Workshop: 9:00 am - 12:00 pm
Many of us deal with angry or unhappy clients. Knowing how to deal with these difficult customers will put us at an advantage and help grow the business.
In this workshop we highlight techniques on how to diffuse a situation and help your customers feel satisfied.
Learn strategies for interacting with those we find tricky to work with and take away new insights for maintaining control in uncomfortable communication.