Customer Service Professional Training - Manitoba Customer Contact Association

Customer Service Professional Training

Customer Service Professional Training provides participants with a firm foundation in the standards and strategies for success. This 2-day course promotes self-reflection on existing behaviours and outlines best practices and strategies for customer service based communication, including tactics for both handling and understanding difficult customers.

Areas covered include:

  • Understanding and meeting diverse/difficult customer needs
  • Effectively addressing different emotional states
  • Creating excellent first and lasting impressions
  • Managing the interaction to resolution
  • Effective use of words, tone and voice
  • Creating a connection/rapport
  • Listening, understanding, acknowledging and taking ownership of the interaction
  • Self-Audit
  • Documentation
  • Negotiation skills
  • Solve the problem
  • Guiding the customer
  • How to ask questions
  • Communication styles 

May 14 & 15, 2020 - 9 AM to 3 PM
1000 Waverley Street
Winnipeg, MB 

Members $99 per person
Non-Members $149 per person





We offer preferred pricing to our members. Not a member yet? Join Now!

We can also bring the training to your organization - contact us to discuss pricing options and learn more! 


Phone: 204-975-6467


Back to Calendar...


Stand up to challenges and bounce back stronger than before, define the art and science of reinvention to create value, realize achievement and success in work and play.

Join us on June 16, 2020 and learn from others whose experiences will encourage and challenge you to grow!