Customer Experience: Digital Crisis or Redemption? - Manitoba Customer Contact Association

Customer Experience: Digital Crisis or Redemption?

The choices organizations make today for their Customer Experience and digital strategies will define their future success.

Please join Dimension Data as we explore the impact of digital transformation on customer experience.   This session is focused on the evolution of the Customer Experience industry, impacts on the evolution of client expectations, and strategies to help your company evolve your CX practice.

Each attendee will receive a copy of the Dimension Data 2017 Customer Experience Benchmark Report.

Date: 4/19/2018
Time: 8:30AM - 11:00AM CDT
Cost:  No charge
Location : MCCA Office, 1000 Waverley Street, Winnipeg, MB R3T 0P3

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By registering for the event, you agree to receive follow up communication from Dimension Data, Manitoba Customer Contact Association, and/or Cisco.
 
Agenda
     8:30 - 8:45:   Welcome and refreshments
     8:45 - 9:45:   Industry trends, challenges, and strategies interactive discussion
   9:45 - 10:00:   Break
 10:00 - 10:45:   "Ask Me Anything" CX focused open discussion and QA
   10:45-11:00:   Wrap up

Presenter        

Kelly Eric Frigstad
Practice Lead; Customer Experience, Dimension Data Canada

"The digital dilemma is deepening, and organizations need to choose a path between digital crisis or redemption. The world has formed a digital skin, and business, service, technology, and commercial models have changed forever. However, organizations are strategically challenged to keep pace with customer behaviour." - Andrew McNair, Head of Global Benchmarking, Dimension Data

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