Civility in the Workplace - Information Session - Manitoba Customer Contact Association

Civility in the Workplace - Information Session

Introductory “Teaser” session; 45-minute presentation and 15 minutes for Q & A 
November 23, 2017 9 AM to 10 AM

In this introduction to Civility in the Workplace, Lew Bayer, 12-time published author and leading expert on civility in the workplace shares what the research is showing about the cost, consequences, and benefits of civility in the workplace.

Session One: Defining Civility 
January 16, 2018, 9 AM to 11:30 AM

Civility in the Workplace goes way beyond being nice to each other. And in the new world of work, traditional manners just might get you into trouble. One of the reasons many organizations are not actively engaging in civility-oriented activities is because they do not really understand what civility is. In this session, we will cover:

  • Definitions of civility and why devising your own workplace definition is crucial
  • Differentiating between civility, manners, etiquette, and courtesy
  • Relationship between civility and ethics, values, positive psychology, emotional intelligence and character

Session Two: The Business Case for Civility 
January 30, 2018, 9 AM to 11:30 AM

If the research showing that organizations who embed civility into their workplace culture experience on average 30% more revenue in addition to positive impacts on retention and engagement, why aren’t more companies offering civility training? In this session, we will cover:

  • Barriers to civility in the workplace
  • Research-based validation for civility at work- what is the return on investment?
  • What civility training is …exactly

Session Three: Time for Change: Civility as a Change Initiative 
February 13, 2018, 9 AM to 11:30 AM

One of the important ways civility training differs from typical workplace culture training is that when done well, civility training is just one part of a workplace change initiative- that is, to build a culture of civility, organizations must work to embed civility in their mission, values, policies, procedures, hiring practices, communication plan, and strategic goals, as well as in their organizational training plan. In this session, we will cover:

  • Evidence that incivility is rampant
  • Discussion of the causes and consequences of incivility
  • Elements of a successful workplace civility initiative

Session Four: Assessing Civility in Your Workplace 
February 27, 2018, 9 AM to 11:30 AM

Once an organization has defined civility and chosen to actively embark on building a culture of civility, the next step is to complete an organizational needs assessment to determine which aspects of civility to focus on. In this session, we will cover:

  • Interesting statistics about training
  • How to approach workplace civility assessments
  • Recommended assessment process – Introducing the Civility Culture Compass®

Session Five: The Civility Competency Matrix ® 
March 13, 2018, 9 AM to 11:30 AM

Increasingly organizations are recognizing that Respectful Workplace Policies don’t work! In addition, traditional approaches to changing uncivil behavior, e.g., anti-bullying campaigns, are not working either. What’s encouraging about civility training is that by focusing on four core competencies that underpin the ability to be civil, you can decrease the overall cost of training, and you can see significant and longer-lasting results. In this session, we will cover:

  • Why current approaches to interpersonal training and Respect at Work Policies don’t work
  • Four competencies that underpin the ability to be civil- Introducing the Civility Competency Matrix®
  • Discussion of specifics related to four civility competencies

Session Six: Best Practices and Tools you can use to Build a Culture of Civility 
March 27, 2018, 9 AM to 11:30 AM

Workplace civility initiatives may be complex, in that there are a lot of moving pieces, but they don’t have to be complicated. By choosing to engage in a few small, bite-size activities, you can start to build a culture of civility. In this session, we cover:

  • A civility change initiative plan at a glance
  • Tools and resources you can start using in your workplace immediately
  • Practical applications for your specific workplace

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