CAM: Leadership Skills for Customer Service Managers - Manitoba Customer Contact Association

CAM: Leadership Skills for Customer Service Managers


Learn to empower and expand the capacity of your team with Leadership Skills for Customer Service Managers.  Designed for emerging and current leaders, this course provides students with skills and tools to enhance their leadership capabilities.  Students will create an action plan for success through the insights and strategies presented in this course.


Learn the impact of leadership styles, explore the importance of feedback, and adopt strategies for becoming a more effective coach.

Through empathy and adaptability, students will gain effective communication skills to help lead teams to peak performance. Incorporating time management practices, plus the influence of delegation, will ensure students have what they need to be more compelling leaders.

By recognizing the signs of engagement and disengagement, learners will be better equipped to handle the challenges of a changing and diverse workplace while implementing strategies for increasing employee connection


Wednesdays, September 12 to November 14, 2018 (5:30 - 9 PM)
1000 Waverley Street


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