Art of Communication - Manitoba Customer Contact Association

Art of Communication

Half day session hosted by our partner organization Manitoba Tourism and Education Council.

Date: Thursday, November 14, 2019
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Surveys have shown that up to 80% of communication by humans is misunderstood to some extent. This presentation will demonstrate effective methods to improve the quality of communication and better connect with others. Participants will develop communication skills to save time and increase production.

By the end of the session, participants will be able to:

  • Understand and value the importance of effective communication
  • Communicate to lead others
  • Increase their level of listening in 6 ways
  • Identify 7 communication barriers and 7 enhancements
  • Read, interpret and respond appropriately to body language
  • Apply an " agree to disagree" tool without causing offense or resentment
  • Express opinions in an evidence- based manner
  • Implement a personal communications action plan

"Communication is an art. We are the artists. Pick up your paintbrush and enjoy." - Anonymous

To register for this event please email Carmen@mcca.mb.ca no later than November 7th, 2019.

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