2018 Annual General Meeting - Manitoba Customer Contact Association

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Guest Speaker

photo of Shawn FlamanShawn Flaman

Shawn is a seasoned workplace trainer who has developed and led countless training sessions both in-house and as an external consultant. Her comfortable and relaxed manner engages all learners enabling key training messages to be delivered and understood with ease.

Her training repertoire includes courses in customer service, communication, leadership, and trainer the trainer, which she customizes for both the audience and the workplace. She has worked in the call centre industry, financial services, manufacturing, IT, and aerospace.

Shawn is a strong proponent of making training relevant and she accomplishes this by creating examples, activities and take-aways/job aids that are connected to the goals of the training as well as those of the workplace.

Shawn has been a valuable volunteer with MCCA for over 12 years and acted most recently as a judge for the Manitoba Excellence in Contact Centre Achievement Awards. 

We are thrilled to have Shawn as a guest speaker at our Annual General Meeting.

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