Certificate in Applied Management - Manitoba Customer Contact Association

Customer Service Specialization -
An Overview

University of ManitobaExtended Education and Manitoba Customer Contact Association have designed a program to provide knowledge and skills in customer service management; relevant and comprehensive skills development for those interested in upgrading their management skills; and to provide a pathway for students interested in completing other programs with Continuing and Professional Studies.

MCCA is an industry association comprised of Manitoba companies and organizations associated with the customer contact sector.

This program provides:

  • a comprehensive examination of customer retention and value

  • key concepts of forecasting, scheduling and service management

  • an understanding of emotional intelligence

  • strategies for communicating with purpose

MCCA has created this video to let you know about the CAM program.

See and print our eight page brochure about the CAM program.

Program Requirements

Students typically take 1 to 2 years to complete the program. However, students have up to six years from the time that they apply to the program through Extended Education - University of Manitoba.  It is suggested that you initially complete the courses through Manitoba Customer Contact Association prior to enrolling at the University of Manitoba   The program consists of 216 contact hours. 108 course hours from the University of Manitoba and 108 course hours from Manitoba Customer Contact Association.

Manitoba Customer Contact Association
Required Courses

Plus one of the following:

University of Manitoba 
Required Courses

Plus one of the following:

Course Fees

MCCA course fees for members $560 face-to-face.
University of Manitoba - see U of M’s website for fees. 

Course Materials Fee

Please visit Manitoba Customer Contact Association regarding the cost of course materials.
Please visit the U of M’s website regarding the Digital Materials Fee for courses.

How to Apply

University of Manitoba - Download and submit a completed Program Application Form (PDF) and Course
Registration Form

Manitoba Customer Contact Association -
Visit MCCA’s events page for dates and registration links.

Submit completed University of Manitoba
application forms and transcripts (if applicable) to the University using the contact information below:

Manitoba Customer Contact Association:

Kerry Mealey-Holmes
Learning and Development Liaison
Manitoba Customer Contact Association
1000 Waverley Street
Winnipeg, Manitoba
R3T 0P3
Ph: 204-975-6466
Email: kerry@mcca.mb.ca

University of Manitoba:

Student Information Services (SIS)
Extended Education
185 Extended Education Complex
University of Manitoba,
Winnipeg, MB R3T 2N2 Canada
Phone: 204-474-8800
Toll Free: 1-888-216-7011
Fax: 204-474-7661
Email: extended@umanitoba.ca



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