Temporary Customer Care Representative- AAA - Manitoba Customer Contact Association

Temporary Customer Care Representative- AAA

Date: May 14, 2019

Location: Winnipeg, MB, CA

Please note this is a temporary development assignment ending in April 2020.

Accelerate your professional growth and development through career mobility.  Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.

 AAA, a Bell Canada Company and division of Bell Smart Home, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Role Purpose

A Customer Care Representative is accountable for providing a positive customer experience using various methods of communication on a variety of business related issues and for increasing revenues through value added sales and customer retention.

Key Job Accountabilities

  1. Provide single call satisfaction regardless of the nature of the request, with the customer and AAA Security best interest in mind by listening and      responding to customer’s needs and concerns.
  2. To be knowledgeable of and promote all of AAA Security’s products and services, build rapport with the customer and to attract and retain                customers.
  3. Be the voice of the customer and raise concerns or share feedback with leaders to determine if corrective action or policy review is required.
  4. Process basic takeovers to capture new customers.
  5. Troubleshoot with customers to resolve alarm system issues over the phone instead of scheduling a site visit.
  6. Resolve customer complaints by using techniques/training, scripting and retention offers
  7. To (re)schedule service tickets and installations
  8. Maintain customer records by updating customer account information
  9. Attain monthly value added sales targets
  10. Process transactions and reply to inquires via email
  11. Completes mid-year and year-end performance appraisals.
  12. Ensuring authority bylaws are adhered to 
  13. Raise situations that do not allow you to respond to alarms accordingly

Required Qualifications and Skills

  1. Ability to work independently
  2. Strong decision making skills
  3. Proficient with typing
  4. Proficient with Microsoft Word and Excel
  5. Ability to work under pressure
  6. Experience in a call center environment is an asset but not required

If you are motivated by excellence, a team player, and demonstrate characteristics of being open, accountable, helpful and dedicated, please submit your resume by March 21, 2019.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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