Sweepstakes Specialist (PCH US/CA 032020) - Skybridge - Manitoba Customer Contact Association

Sweepstakes Specialist (PCH US/CA 032020) - Skybridge

As a member of the Support Staff, the Sweepstakes Specialist (SS) is responsible for providing Sweepstake support through various activities and attend Sweepstakes related client calls.

Responsibilities

  • Handle incoming calls to the Sweepstakes Assistance Line
  • Conduct Sweepstakes update/refresher training when needed
  • Provide weekly updates to the floor regarding PCH Sweepstakes and upcoming draws
  • Prompt notification to immediate supervisor of problems or unusual circumstances to ensure work volumes are handled accurately
  • Prepare agenda and attend Sweepstakes related client meeting
  • Meet and maintain quality and productivity standards
  • Actively participate in team meetings designed to enhance the overall account and improve the quality of service provided to clients and customers
  • Project a favorable image of Skybridge Americas and the client. Promote their aims and objectives and foster and enhance public recognition and acceptance
  • Keep abreast of all policy, procedure, and product changes
  • Production on phone/email/correspondence may be required
  • Assist with Knowledge Base development/management

Required Qualifications

  • Must be a fully trained PCH Brand Agent, training in Correspondence, Autoship and Dot Com are an asset
  • Must be a Skybridge Employee in good standing, meeting KPI requirements consistently
  • Excellent computer and Internet skills
  • Excellent written and oral communication
  • Ability to manage/organize an effective Training class
  • Strong MS Word, Excel and Outlook skills
  • Must have exceptional organizational skills and be able to meet deadlines
  • High School education or equivalent
  • Punctuality and attendance at standard or better
  • Demonstrates a genuine respect for people, their concerns, feelings, well- being and appreciation of them as one of our customers
  • Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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