Spanish Bilingual Customer Service Representative - 24-7 Intouch - Manitoba Customer Contact Association

Spanish Bilingual Customer Service Representative - 24-7 Intouch

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

Working as a Spanish Bilingual Customer Service Representative, We Offer:

  • Flexible schedules 
  • Industry leading benefits
  • Excellent advancement opportunities
  • Friendly work environment

Working as a Spanish Bilingual Customer Service Representative, You Will:

  • Receive and respond to inbound calls gather and verify required information
  • Actively listen to the customer, taking their request for product or services.
  • Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
  • Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure proper security procedures are followed on all e-commerce customer interactions
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
  • Learn and retain a thorough working knowledge of all existing and new products and services

Working as a Spanish Bilingual Customer Service Representative, You Have:

  • Spanish Bilingual a must.
  • Some University or Post-Secondary Education preferred
  • Must have at least six months’ customer service experience and sales experience
  • Past retail or direct sales experience will be considered an asset
  • Excellent written communication skills - using proper grammar with smooth flow
  • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical and decision making skills
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Strong personal computer usage and Internet proficiency skills
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Ability to perform basic mathematical functions
  • Ability to type 35 wpm minimum with accuracy
  • Must successfully pass a background check if required.
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Benefits: Competitive Salary, plus Health/Medical, Dental and Vision Benefits

Availability: Full-time

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