Remembering the Call Centre of 30 Years Ago...The Good Ole Days!
I have read and written many articles on the future of customer service and the future of the contact center. I thought it would be fun to take a trip down memory lane and try to get a discussion on the "old" days. The days when outbound calling was huge, before the advanced telephony, skills based routing, and the CTI (or any computers for that matter!!) that we have today.
Read the full article by Thomas Baird