Online Customer Experience Representative - Western Glove Works - Manitoba Customer Contact Association

Online Customer Experience Representative - Western Glove Works

What we’re looking for:

We’re looking for a dynamic, customer-driven individual to join our Online Customer Experience team.

About Western Glove Works:

Western Glove Works is a family-owned business that has produced quality denim products since 1921. We are the proud parent company of our two exclusive denim brands, Silver Jeans Co.™ and Jag Jeans. Our brands have become known as the must-have for those that demand a perfect fit from their jeans.

With almost one hundred years of experience manufacturing wearable products, WGW is one of the largest Canadian apparel producers and a leader in the denim industry.

As an Online Customer Experience Representative, you’ll be:

  • Providing meaningful service to our customers across multiple channels (i.e. phone, email, etc.) using a positive, friendly and professional tone.
  • Assisting customers with their purchase, determining needs and recommending products.
  • Supporting customers and ensuring a seamless experience throughout their shopping journey, including placing their order, approving return            requests and processing refunds.
  • Administering promotional codes and the gift certificate program.
  • Reviewing orders daily for consumer protection.

What qualifications/skills you need to succeed:

  • Strong customer focus, capable and confident in engaging with customers.
  • Proven ability in building rapport and maintaining relationships.
  • Results driven and team oriented.
  • Positive and outgoing personality.
  • Digital literacy, with above average keyboard skills, internet and computer navigation.
  • Ability to work without supervision and in a professional manner.
  • Ready to work, reliable and flexible.
  • Strong communication skills, both verbal and in writing. Bilingual in English and French will be considered an asset.
  • Minimum 3 years of customer service experience in an office environment. Experience in the retail industry will also be considered an asset.
  • High School Diploma.

Shift Availability:

  • Monday to Friday: 9:30am to 6:00pm
  • Available to work on holidays and weekends, when needed.

Please send application letter with resume to: Deadline of Submission: March 15, 2019

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