One of the Secrets to Amazing Customer Service: Attitude
Just recently I was asked to come into a small executive meeting with just twelve people to talk about customer service. With this intimate group, I wanted to be a little more interactive; a dialogue with the audience, versus a monologue or speech. At one point I had the executives split into two groups of six. One group was asked to discuss the best customer service experiences they had ever received. The other group would discuss the worst experiences. After ten minutes, each group would share one example; the best of the best and the best of the worst.
Read the full article by Shep Hykins