Message from the Chair 2014 - Manitoba Customer Contact Association

Message from the Chair 2014

Chair’s Message

Thanks to all the MCCA Members who participated in our Special Meeting of Members and Round Table on Dec 5th!  Your input continues to keep the board and staff well informed, so that MCCA can plan timely, relevant activities focused on some of the industry’s most current and compelling needs. 

Employee Engagement & Retention were frequently mentioned in our discussions as issues creating major impacts on business. MCCA training and events to address these needs were of interest, however decreasing or no budget for training was also a concern to organizations. Members acknowledged the value in networking and sharing of best practices, and see MCCA as a vehicle to assist the industry in creating industry career awareness. A number of great suggestions and ideas for best practice information sharing, discussion forums, and other MCCA events were noted. This feedback is very timely in the MCCA planning process and members can look forward to these topics and ideas being part of next fiscal year activities.   

At the Special Meeting our members agreed unanimously in favour of the Special Resolution to amend MCCA Articles of Incorporation. This change will position MCCA for inclusion of a wider membership base and remove the exclusion of membership from outside the province, positioning MCCA with more opportunities to grow. 

As we close this calendar year,  MCCA Board of Directors have another task ahead as we announce the 2015 retirement plans of MCCA Chief Executive Officer, Cheryl Barsalou.  We are seeking an experienced professional to lead this evolving, dynamic organization into the future.  Members are invited to refer qualified candidates to the MCCA website job posting page for details on this opportunity.    Working with Cheryl at the head of MCCA for the past 17 years has been a great asset to our industry and the board have been working closely with her over the past 6-12 months planning and preparing for her succession. We hope you will join us in saying your farewell to her over the next few months as she plans for her March fiscal year end departure.   

In closing, and on behalf of the Board of Directors, each and all of MCCA members are wished a Happy Holiday Season! 

Dana Barker

Chair, MCCA Board of Directors

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