Is Twitter THE Channel for Customer Service? - Manitoba Customer Contact Association

Is Twitter THE Channel for Customer Service?

Adam Toporek asks this question on his blog. He takes a deeper look at the effectiveness of Twitter as a customer service channel. He has also included a link to download Twitter's Customer Service Playbook for free.

We hope this article is helpul in weighing out the pros and cons on the social media platforms you want to invest in.  

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