Emergency Roadside Service-Team Advisor - CAA Manitoba - Manitoba Customer Contact Association

Emergency Roadside Service-Team Advisor - CAA Manitoba

Description

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results.

CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

We are seeking a highly-motivated individual to join our team as an Emergency Roadside Service Team Advisor.

Requirements

  • Flexibility to work a variety of shifts in a 24/7/365 day a year environment.
  • Must be physically located in Winnipeg and the Surrounding areas.
  • 2 Years of CAA Call Centre experience
  • Previous retail sales and customer service experience preferred
  • Strong computer and keyboarding skills
  • Provide Agents with required information necessary for completion of member transactions in all skill sets
  • Support new hire ICU
  • Monitor Real Time Adherence and ensure the team is within compliance and addresses any concerns of non-compliance
  • Act as a liaison between Dispatch and MCC
  • Handle overflow calls
  • Highlights and identifies issues/solutions to the Supervisor in a timely manner

Benefits

CAA Club Group of companies is a progressive organization with a diverse workforce which offers:

  • Paid training, career development and professional growth
  • Competitive salaries
  • Comprehensive benefit package
  • Group RRSP plan

We are an equal opportunity employer and are committed to providing employment accommodations. CAA Club Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs

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