Customer Service Representative / Returns & Warranty Representative - Manitobah Mukluks - Manitoba Customer Contact Association

Customer Service Representative / Returns & Warranty Representative - Manitobah Mukluks

Customer Service Representative / Returns & Warranty Representative 
Manitobah Mukluks - Winnipeg, MB 
$12.00 - $12.50 an hour - Temporary

POSITION(S) AVAILABLE

  • E-Commerce Department - Customer Service Representative
  • Returns Department - Returns & Warranty Representative

Full-time and Part-Time Seasonal Positions Available starting September 25, 2017 to January, 2018

COMPANY INFORMATION

Our Story begins in Canada thousands of years ago, when our ancestors created the first mukluks and moccasins. Throughout history, Indigenous nations used distinctive leather, furs and beadwork to reflect their original individual customs and culture. Today as Métis, we continue this tradition by combining the craftsmanship and artistry of our ancestors with modern materials and techniques to create truly timeless footwear – as functional as it is beautiful.

Our Vision is to build a global brand that makes a significant social impact in Indigenous communities. We are working towards a brighter future and promoting Indigenous pride!

JOB DESCRIPTION

Our Customer Service Representatives are passionate about delivering exceptional customer service. We want people with personality who can make an impact on every customer contact - whether through inbound calls, emails and/or chats. At Manitobah Mukluks we know our stuff - we are educated about our products and our history. We relate to our customers by delivering thoughtful and empathetic service and grow the business by providing world class service that customers tell their friends about, so we can continue to make an impact by investing in Indigenous Success Stories.

Returns & Warranty Representatives assist in processing product returns and warranty claims, while supporting the Customer Service team and other departments within Manitobah Mukluks. The Returns Specialist will answer customer inquiries via phone and email, input information on customer accounts using a variety of tools and technology and perform warehouse duties like light/medium frequent lifting.

If you are interested in working with one of Winnipeg’s fastest growing companies and have a proven attendance record, we’d love to hear from you.

SKILLS

  • Amazing people skills, you’re a great listener and communicator
  • Calm under pressure; you can make smart decisions in a fast-paced work environment
  • Responsible and dedicated with a proven attendance record
  • One or more years of customer service experience an asset
  • Above-average computer skills with a typing speed of 30 WPM or more an asset
  • Knowledgeable about Aboriginal heritage and an understanding of traditional culture an asset
  • The warehouse portion of this position has some physical demands, please note that you will be on your feet for most of the day with frequent walking, squatting and kneeling, and you must be able to lift up to 40lbs

First Nations candidates (Status, Non-status, Métis, or Inuit) are encouraged to self-declare.

Job Type: Temporary

Salary: $12.00 to $12.50 /hour

Required experience:

  • customer service: 1 year

Apply Now

Discover the value that a membership with

MCCA can bring your organization! 

 

Membership Benefits