Customer Service Representative - Cabela's - Manitoba Customer Contact Association

Customer Service Representative - Cabela's

Job Description

We are looking for Seasonal Customer Service Representatives to join our Call Centre team for a term until January 2021. If you are customer-focused, love the outdoors, and are ready for a new challenge, come join our team!  Our Call Centre is located at 25 De Baets Street in the St. Boniface Industrial Park.  
 
Summary:
 
Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.  
 
The call centre operates 7 days a week and requires candidates who have flexible availability to cover a variety of shifts.
 
Responsibilities:

  • Process customer orders 
  • Troubleshoot to resolve customer order issues and escalate priority customer issues as required
  • Provide customers with product and service information
  • Research requested information using available resources
  • Follow up on customer calls when necessary
Requirements:
  • Professional telephone etiquette
  • Strong verbal communication skills
  • Strong customer service, problem solving, and interpersonal skills
  • Basic computer skills
  • Must have open availability to work a variety of shifts
  • Ability to speak French is an asset
  • Previous customer service, call centre, or sales experience an asset
Call Centre Hours of Operation:
  • Monday to Friday: 9:00am – 7:00pm
  • Saturday, Sunday, & Holidays: 8:30am – 5:00pm
Work Hours Available:
  • 12 – 40 hours per week depending on anticipated call volumes
Why Cabela’s? Great Benefits!
  • A fun working environment
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Immediate employee discounts
  • Employee referral program
Interested candidates should submit their resumes online at www.cabelas.ca/careers. Click on the Cabela’s logo with the maple leaf.  
We thank all applicants, however; only those candidates selected for an interview will be contacted.

Auto req ID

53538BR

STRONGER TOGETHER