Customer Care Representative - Petline - Manitoba Customer Contact Association

Customer Care Representative (Petline)

Job Code: 7467
Location: Winnipeg, MB
Department: Petline
# of openings: 1
Job Type: Full Time
Closing Date:


Customer Care Representative (Petline)


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together. 

In this role, you will:

  • Perform outbound calls to educate prospects and promote Pet Health Insurance (PHI) and attempt to transfer to licensed Insurance Advisors to secure sales.
  • Provide support to call queue and Service Level Agreements by performing live transfers and taking messages.
  • Report directly to the Team Leader, Sales.

Your Responsibilities:

  • Perform outbound calls on the Outbound Voucher Awareness Program to educate prospects on their trial PHI coverage and attempt to transfer to a licensed agent to secure a sale.
  • Participate in other outbound calling programs to generate product interest.
  • Contact existing clients to update on the current status of coverage and recommend product upgrades, renewals or add-ons.
  • Respond to in-bound calls as necessary to maintain Service Level Agreements; transferring calls to licensed agents.
  • Take messages for follow-up by licensed Insurance Advisors
  • Capture notes on customer interactions using the PAWS system prior to call transfer to licensed agent.

Your Skills and Experience

  • Minimum high school diploma.
  • Preference will be given to candidates with a University degree in any discipline or a college diploma.
  • 1 to 2 years of experience in a similar role.

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company, Waterloo Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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