Customer Care Representative - AAA Security - Manitoba Customer Contact Association

Customer Care Representative - AAA Security

Customer Care Representative 
AAA Security - Winnipeg, MB
$27,700 - $34,700 a year

The Customer Care Representative reports to the Customer Care Manager and is responsible for answering inbound calls, maximizing sales opportunities and providing first call resolution at the Winnipeg office Monday – Friday (excluding holidays).

QUALIFICATIONS:

  • Superior customer service with a commitment to living our brand promise “Customer First Every Second”
  • Candidate must be a mature individual able to conduct themselves in a professional manner
  • Candidate must possess outstanding interpersonal skills and a commitment to providing a positive customer experience
  • Ability to work independently and effectively communicate with teams of both internal and external customers
  • Above average computer skills with experience in a Windows Environment
  • Superior attention to detail
  • Above average problem solving skills
  • Candidate must possess an aptitude for sales
  • Knowledge of alarm system operation would be beneficial but is not essential

DUTIES AND RESPONSIBILITIES:

Including (but not restricted to):

  • Respond to customer inquiries on a variety of business-related issues, including, but not restricted to
  • Customer retention
  • Invoice inquiries
  • Payment processing
  • Provide technical support
  • Creating and scheduling service tickets
  • Update account/contact information
  • Conflict resolution
  • Interpret and enforce AAA policies with regard to service rates and cancellations
  • Be knowledgeable of all AAA marketing initiatives
  • Be knowledgeable of AAA product and labour pricing
  • Sales through Customer Service
  • All other duties as assigned

Job Type: Full-time

Salary: $27,700.00 to $34,700.00 /year

Required license or certification:

  • Criminal Record Check
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