Customer Care Agent 2 (part time 0.8) - MPI - Manitoba Customer Contact Association

Customer Care Agent 2 (part time 0.8) - MPI

Overview

As a Customer Care Agent 2, you will provide telephone support to insurance brokers in all aspects of our products and services. You will be responsible for processing Autopac On-Line transactions and applying corrections and adjustments to customer accounts. You will also provide brokers with direction on completing transactions and assisting them with system navigation.

Responsibilities

  • Respond to inquiries regarding MPI policies and procedures, products and services, business rules, financial transactions and system usage.
  • Develop and maintain a working knowledge in all topic areas and develop a specialized expertise pertaining to two or more areas, including insurance, drivers’ licensing, financial transactions and/or systems support.

Qualifications

  • High school diploma or equivalent.
  • Courses in customer service.
  • Three years of customer service and administrative office experience, one year of which is in automobile insurance working with our products and services.
  • Ability to complete shift work (Monday to Friday between the hours of 8:30 am to 8:30 pm and on Saturdays from 8:30 am to 6:00 pm).
  • Demonstrated keyboarding skills (minimum 35 words per minute).
  • Proficient in Microsoft Office computer applications (e.g., Excel, Word and Outlook).
  • Superior customer service and communication skills.

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