Changes Are Coming - Manitoba Customer Contact Association

Changes Are Coming to Customer Service in 2015...Are You Ready?

"The customer experience is the next competitive battleground."

We are at a crossroads when it comes to how organizations are beginning to handle customer interactions and service. I will go so far as to say that the way we handle these interactions now (chat, email, texting and voice) will actually start to be the old way in about a year from now... that's right I said a year. This scares a lot of companies as well whom have done customer service one way for decades. Companies that embrace these changes will thrive when it comes to customer interaction and engagement. With 2015 almost here let’s take a look at where your service and sales should be heading.

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